The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

Greenpoint, Brooklyn, New York

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1.7/ 5

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325 reviews

The Patented Original SHHHOWERCAP®1.7Bad

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About The Patented Original SHHHOWERCAP®

SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor

The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.

Also known as: shhhowercap.com
Website: shhhowercap.com
Category: Manufacturing
Location: Brooklyn, New York
Listed on The Fair Hearing: 2026

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Aug 20, 2025

Don’t Bother

Not only did I have to wait MONTHS after placing my order to receive the product, not only did no one respond to my emails (I genuinely thought I was getting scammed), I received my products. They are SO small, I can’t get them over my head — the shower caps cut off circulation to my head. I never wear it. I didn’t even bother trying to get a refund because customer service was so unresponsive — they even shut down comments on social media. So yeah, I’ll take the L and try a different product because this was not it.

By Aubrey J.

Response from The Patented Original SHHHOWERCAP®· Oct 31, 2025

Hi! We're so sorry to hear this. SHHHOWERCAP® pulls up and over and fits more snug than a generic shower cap. Its partly why our innovative waterproof hair protection is so popular! If you reach out to our human, responsive, customer service team they're standing by to help with fit tips! As a one size fits most *patented invention* there are of course some heads that we don't work perfectly for. However, the hundreds of thousands of SHHHOWERCAP® out in the world, incredible reviews, and our very low return rate over the past decade validate that our expandable sizing tends to work for the majority of women! We'll always be happy to help with a return and the easy to use self service platform on our website allows you to print a label and facilitate that yourself without any need to speak with our Care team. Those return instructions can be found on our FAQs page! It sounds a bit more like a strategic analysis in an effort to deter people from ordering our patented original product from us in line with the fake reviews we've been fighting to manage. Websites like this and their harmful policies perpetuate the problem instead of protecting the integrity of the experience. So, if that's NOT the case? Be sure to reach out to [email protected] and we'll be sure to help make your purchase the experience you'll love for years. Like so many of our customers do since launching our ethical and honest business in 2015!