Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
325 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 254 reviews with 1 star · Clear filters
I echo the other complaints....high price and no customer service. Ordered a cap June 25 and it has not been shipped. get run a around from company. Have asked for a refund and challenged the charge on my credit card. The company does not mind charging for an item even if they have no intention of shipping it.
By Mildred A.
Beware!!! This used to be a legit company as I have a shower cap from them from a couple years ago. Ordered another one towards the end of 2022 and never received it! I have written them many times. They responded the first time saying they were working on it. Super frustrating as they have started to send out (A LOT) of marketing emails again, so they are taking new orders! From other reviews, my situation is not unique.
By NV
Don’t buy from them. They’ll take your money and they’ll never send you your item. I hope they go out of business.
By customer
Why can’t I give zero stars? I’m in the same boat as everyone. Ordered 6 months ago, I’ve sent 10 plus emails asking for a refund, my order, a discount, a reply, answers. ANYYYTHING. I got a generic response a few times. Then, about 3 weeks ago I got an apology email stating my order would be marked priority for processing and I’d have tracking within 72 hours - LOL. I do not. Still no order, can’t get my money back, don’t have my order. It’s a $54 dollar freaking shower cap or I’d let it go. This is the worst customer service I’ve ever experienced. I had one shower cap with this company several years ago and I have no idea what has happened. Seems like the owner is stealing peoples money.
By Stacey D.
I would give ZERO stars if it were an option. I ordered from them on Dec 4th, 2022. After multiple emails and messages via Instagram (when I didn't get a response via email) I was told there was a "delay", please be patient, etc. It is now 6 months later—still no shower cap or refund after multiple requests. I still get emails regarding "order now" and "back in stock". Be VERY careful. You can not comment on any of their social media threads anymore either so much for transparency. I would NOT recommend the company or the product.
By Kristine D.
Ordered product in January 2023. Reached out to support a month later, they said they had a warehouse issue of some sort and the order would ship soon. It’s nearly June, I’ve emailed them now 5 more times, no response. Disappointed because this product actually looks great but really disappointed in the way they’ve handled this. Given all the negative reviews on here, unfortunately seems like this company is a total scam.
By Sarah
Horrible customer service. Took numerous emails with no response to almost all my emails. For this price point it is totally not worth getting. I canceled my order which they ignored, requested a refund , which they ignored and almost 2 months later got a shower cap I no longer needed or wanted. Do not do business with this company.
By Roberta P.
I ordered and paid for a single shower cap in early May 2023 and like others on this page I have not received the product nor have I received any indication of when my order would be fulfilled and shipped. I'm currently 24 days out. I ordered a cap in response to a marketing email I received from the company advertising their new designs. Seems like mail fraud to me. I followed a suggestion on this page to email "orders @shhhowercap.com". I will update if/when I get a response.
By Lisa G.
