Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
325 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 48 reviews with 5 stars · Clear filters
I bought Shhhower caps for Christmas gifts several years ago and they are still being used by our family. Great, quality product.
By Samantha L.
Response from The Patented Original SHHHOWERCAP®· Apr 4, 2025
We're so happy you love it! Thhhank you for shhharing your experience. We'll always be here for all your family's hair (not) washhhing needs.
I had my previous Shhhowercap for over 7 years before I finally decided it was time for an upgrade. I know the company has been going through some stuff behind the scenes, but I'm so glad they've finally restocked and are back up and running. My new cap was shipped quickly, and came with a lovely handwritten note. If you've been waiting for them to come back, please give them a chance! Their products are SO worth the wait.
By Rachel T.
Response from The Patented Original SHHHOWERCAP®· Apr 4, 2025
Awwwwww we LOVE this one. We're here and still standing with the patented original SHHHOWERCAP® because of the incredible support of amazing customers like you. Thank you for being a fan. We're so happy to have you - and, stay tuned because this year there is so much more to come! xxxoo
Everyone who is interested in this product PLEASE READ THIS: I had initially posted a negative review on this site expressing my frustration with the company, and how I had waited almost 3 weeks for my product. After reading the numerous reviews on this site, I believed my frustration was valid, and that the company was scamming people. It turns out that is absolutely not the case. The founder of SHHHOWERCAP reached out to me personally to explain the incredibly unfortunate situation she is in. A competitor has been attacking their company and disrupting their operations. You all should go to the FAQ page on their site; it explains everything. I must stress this point. The reviews here on TRUST PILOT IN NO WAY ACCURATELY REFLECT THE STANDARDS OF PRACTICE OF THIS COMPANY. PLEASE CONTINUE TO SUPPORT THIS COMPANY. I already made a second purchase, and however long it takes for my product to arrive, that is ok, as long as this company is recovering from these countless attacks from competitors. Please take the negative reviews on trust pilot with a grain of salt. I wouldn't be surprised if a lot of these were fake. Thank you for reaching out to me, and best of luck in your fight!
By Christian C.
Response from The Patented Original SHHHOWERCAP®· Apr 4, 2025
Hi Christian! Thhhank you so much for this vote of confidence. We're so excited to get your orders to your partner. She's sure to love her original SHHHOWERCAP® for years to come. To anyone reading this, it's unfortunate but true, that you can't believe everything you read on the internet. We're working TrustPilot directly to clear up and correct the false narrative. We have been in business since 2015 and shipped countless orders, at scale, to happy customers for our beloved patented invention allll across the world. We continue to do so today. The team will be standing by if you have any questions once you read through the realities on our FAQs page. We're moving forward with the support of our incredible customers and will continue to. SHHHOWERCAP® for everyone!
I have been a shhhowercap user since day1! After meeting Jackie at her very first trade show, I fell in love with this product. It’s without a doubt my most essential hair care item next to the hair dryer. There is no comparison, no cap comes close to the way the shhhowercap wears and feels! The attention to detail in its construction makes the shhhowercap sleek and functional, but the turban design and seasonal patterns make it chic and fashionable. I will forever rave about this product!!! I cannot recommend it enough!
By Carly
Response from The Patented Original SHHHOWERCAP®· Apr 4, 2025
Wow, iconic review. We're posting on socials and DM us when you see it! We'd love to chhhat! xxoo Here for you always.
I have had my original shower cap for eight years finally needed to replace it. We had some issues getting it out, but the customer service has been fantastic. I even spoke to the owner and she was wonderful. They worked very hard to get my order correct and get it out to me.
By Melanie G.
Response from The Patented Original SHHHOWERCAP®· Apr 4, 2025
We're so happy to hear that Melanie! And, grateful you heard first hand how much Jacquelyn and the entire team love our customers. We've really enjoyed our conversations. Here for you for years to come!
I have had my shhhowercap for years now and it is holding up like a dream! Wouldn't accept anything else. Thanks!
By Dany L.
Response from The Patented Original SHHHOWERCAP®· Jan 7, 2025
We love to hear it, thhhanks for sharing the SHHHOWERCAP® love Dany! xxoo
I am 31 year old male and stopped washing my hair everyday. My hair never looked better!! Thanks SHHHOWERCAP!!!
By Mike
Response from The Patented Original SHHHOWERCAP®· Jan 7, 2025
We love a strong male brand fan! Your hair has never been thicker or shinier, right!? Send pics, our DMs are open @shhhowercap :)
Very happy with my shower cap. Lots of good use, durable and great design!
By Grant T.
Response from The Patented Original SHHHOWERCAP®· Jan 7, 2025
Thhhanks, the patented & first of it's kind design is what we're known for! So happy you're loving it.
