Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
325 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 11 reviews with 3 stars · Clear filters
It took 5 months to receive the shower caps. It was supposed to be a Xmas gift. i wasn’t too happy that. The shower cap material is great but too tight wish it were a bit larger not good for people with lots of hair & congests the head too much.
By Sandra W.
Way overpriced. Decent shower cap.
By kim G.
Response from The Patented Original SHHHOWERCAP®· Apr 12, 2024
We're deeply sorry you feel this way! There are plenty of cheaper knockoffs that don't last as long - available on Amazon. And, if you want 'The Original' innovation (thats us) we do run promos on our patented luxury product from time to time. You'll be first to know when you sign up for our texts or newsletter. We love you and are here for you. Please consider revising to 5 stars after years of use and us looking freshhh as a daisy. [ Looking in the mirror reminding ourselves of our worthhh and how many people say we're worth every penny. ]
After waiting 4 months, I did receive the shower cap. They also refunded my money. Going forward, this could go more smoothly if emails or responses happen when product delayed. Still LOVE this shower cap and would probably go through this again to get another
By Denise N.
Response from The Patented Original SHHHOWERCAP®· Apr 2, 2024
Denise, thhhank you so much for the gracious response and for your patience during the trials and tribulations of last year. Luckily, you'll NEVER have to go through this ordeal when ordering from us again. But, we're so happy to hear that you'd deal with it because of how much you love our patented invention! Honestly, its the best compliment for our innovation and that's what we'll always continue to sell (and ship timely) forever more. We appreciate you!
