Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
325 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 11 reviews with 2 stars · Clear filters
I ordered this product 2.5 years ago and it came about 6 weeks ago. Customer service is non existent and honestly, the product isn’t worth it. Water seeps in when I’m bending down . A free, plastic one from the hotel does the job better!
By Andrea D.
I like the product, I bought one for myself then bought one for my mother and grandmother, only for the last two to take 16 months to be delivered. The product is solid but that timeline is unacceptable. Just list the product as out of stock if it is not available to ship.
By Kari
Similar story as most. Ordered my cap in August 2022. As I was waiting, I moved states in October. Needed to update my address. Took forever for someone to even respond to me. Got a story how they are a small business and just switched ordering systems and my order “didn’t transfer.” I was annoyed at first but thought ok small business, trying to start up. I’ll let it slide. (This was before I read any reviews). Fast forward to December. Still no cap. Now I’ve read all the reviews and similar stories. I started demanding my refund. The responses for those came quick but no refund. Responses that they are working to correct the situation and I’ll get a tracking number soon. I figured I just lost out on my money. The cap arrived yesterday 3/1 after 6 months of waiting with a note stating how they appreciate my patience. But nothing more than the cap and a note. For making customers wait 6+ months for a product and to make them feel as if they’ve been scammed something else could’ve been added to the order. A $5 gift card for coffee, samples of shampoo, etc. Something, anything that made it seem like they were really apologetic about their horrible service. It would’ve been one star review but I did receive the product and it is great quality. But their customer service ruins it. Edit: I had a voicemail from Shhhowercap, I did reach back out and left a voicemail on their end, but have not spoken to them. As mentioned their product is great and of great quality. I do use it every non-hair wash day and recommend it to everyone but I'm still a little sad over the shipping and customer service at the beginning.
By Erin V.
Response from The Patented Original SHHHOWERCAP®· Apr 10, 2024
Hi, Erin! We just tried giving you a call personally. We care so much about this experience and making it better for all customers. We are so upset about the impact to our Small Business at the hands of a very specific competitor and just very glad that we've been able to survive the other side of this. With learnings and lessons that will make us stronger as a company and as a team. If you can find it in your heart to modify the review to only what we're left with - which is the best patented shower cap Innovation on the market - we'd really appreciate it. And, the first to market top tier quality that spooks the knockoffs into crazy behavior like what caused this in an effort to deter our continued success. Wishing you all the best! And, looking forward to future (fast shhhipped) orders together.
