The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

Purchased the cap, loved the cap. Then the front band started separating. I spent months reaching out to the company who praised their design to last a decade. I never placed it in the washer, hand washed only. Their response? Glue it back on. After messaging their social media platforms since the contact pages had such slow responses, I was informed there is no warranty. I ordered a dupe they complained about and that is now the company I will be supporting. DO NOT SUPPORT THIS BUSINESS. They could use some customer service training.

I’m extremely disappointed with my experience. The company is not transparent about shipping times and has significant delays in responding to customers. I ordered two shower caps and paid $17 for two-day shipping. The items were listed as in stock at the time of purchase and are shown as such on my receipt. However, my order was never shipped. I emailed twice over the past week and never received a response. When I finally heard back, I was told to wait two weeks due to “delays in packing” and that they would follow up. Their FAQ mentions that some items may be on preorder, but that was not the case when I placed my order. Paying for expedited shipping and then being told to wait weeks with no clear communication is unacceptable. If there are delays, customers should be informed upfront, especially when paying for two-day shipping. Based on this experience, I would not recommend this company.

I ordered a Shhhowercap (my second) on Oct. 25th. It hasn’t shipped. I’ve sent 3 emails to their support team and have never gotten a response. I messaged their social media team on Instagram asking for advice, and they did take down my info but nothing came of it. Obviously, this is bad business, but what actually makes me mad is that this company claims (on a recent Instagram post) to be the victims of dupes trying to steal their patents and, “clients being weaponized” against them. Their website says that they recently had issues with shipping delays (not their fault though!) but now those issues have been resolved and they “are here for their customers.” I actually wouldn’t mind a shipping delay from a company with integrity that took responsibility and communicated proactively and professionally, but to blame unnamed forces and suggest that bad reviews are just bots is pretty outrageous.

I placed in order back in 2022 and never received it, even after multiple exchanges with CS assuring me it was about to be shipped. I filed a complaint with the better business bureau in 2023 but still got neither a refund or my showercap. What's even more annoying is I still get marketing emails from them that I can't unsubscribe from, horrible service.

I'm so sad to be posting this. I purchased a cap over a decade ago and loved it. I was hoping all of these negative reviews were from a competitor/bots (as Shhhowercap claims on their website/social media). I wanted to give them a fair chance. But unfortunately, the reviews are true. I purchased a cap on 10/25/2025. I received the confirmation email that requested an email back due to my shipping state requirements. I immediately responded. Since then, I have received no communication, nor my cap. I have attempted to contact them at least 6 times via 3 different outlets found on their site. I have not heard back. It has been 12 business days. I have no idea what my order status is.

Hoping to get some resolution for an order of 2 caps I placed in 2023. I was charged for my order when it was placed and received a year’s worth of email updates and promises of getting my order and/or being refunded. The shipping timelines that they promised always passed by with no word. I know the company went through a lot of unexpected troubles, and I have compassion for them. Nevertheless, I’ve emailed, texted and called for over two years with no assistance. In March of 2024, I logged in to take screenshots of my order info to email again, and noticed that my order status had been changed to cancelled, but I never received a refund (a bit shy of $79). The worst part about this ordeal is that I LOVE this product!!! I’m still using my original cap from 10 years ago and it’s starting to come apart after a decade of use. I will update this review (immediately) if I can get my order and/or be refunded. Please 🙏 ship my order. I don’t want any other shower cap, I want the real deal 💕

2026 Update: Following my review left here, and their asinine response, I also got DMs from the CEO, basically telling me that I was defaming them with my review and that I should change it to reflect that I'm happy with my previous caps. I already stated that, so no, I won't revise my statements. Oh, and I never got resolution OR my replacement cap. Do with that info what you will. I will never recommend this company to anyone based on the customer service alone. You can have a tremendous product, but when you don't own your mistakes, you tank your own company's reputation. I've dealt with plenty of companies that have messed up an order, but I've never been blatantly accused of lying, defaming, or being a "competitive attack". I've simply gotten resolution, and I've never had to fight so hard for nothing. Don't believe them when they tell you they've got it together after their "mishaps" in 2023/2024. They don't. The first cap I ordered back in 2022 I loved. I ordered a second in 2023 which took 4 months to finally be delivered. Come this past April, I decided to give them another shot and got one as a gift for my mother. Surely they have their business back in order right? WRONG. I had to contact customer support just to find out they'd never shipped the thing. My mom finally got it a month later. About 6 days after she received it I received an email saying "WHOOPS we sent the wrong cap! The correct one is on the way!" And now commence the last 6 months of emailing customer support and either getting ghosted or a canned response and no resolution. How hard is it to just....do what you promised and send the right thing? I see I'm not the only one affected by this either. I even went so far as to message the CEO, on Instagram, who was ALL ready to help me until she thought I was going to tell other people. Kept telling me my resolution lives with support. No it doesn't or we wouldn't be here 6 months later! I've reported to BBB and when the government reopens I fully intend to report to the FTC as well, and a chargeback to my credit card. AVOID. The caps are nice......if you get one.

Horrible, horrible customer service! I’ve been trying for almost 2 months to return a product that I did not order, and for which I was charged. They kept telling me they would send a return label and issue a refund, but they never did. Now they aren’t responding at all. I try to support women-owned companies. After reading other reviews I wouldn’t be surprised this is just a scam. I can not recommend this company. Too bad, because I’ve had 2 of their shower caps and I really liked their product. But if this is the way they treat their customers, I’m out! UPDATE: The company flagged this review as “defamatory.” Trustpilot determined it was not and put it back up. Then the company contacted me and asked me to give them a good review. Um, no. Everything I said in my review is accurate and true.