The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

I ordered and NEVER received product. After months of waiting, I finally had to dispute the charge with my credit card company to get my money back.

15-Mar-2024: I made an order in Nov-2023 because I had ordered from them before (about 4 years ago) and I did like their product. However, there was only pre-orders available... and 3 months later I still have nothing to show for it. After 2 months I started following up with emails but I was never responded to. Not good. Please don't order from them. . [EDIT 19-Mar-2024] - Within 24hrs of posting this review I received an email from Trust Pilot saying that Shhhowercap have requested more information (i.e. an order number and contact details) to verify my experience is genuine OR if I don’t respond within 3 days my review could be taken down. Wait, Whaaat??? . Don’t you think that’s a bit steep to come in requesting to PROVE my experience after 24hours (and within 72hours) when I ordered something and haven’t received it 16 and a half *weeks* later??? So I sent them my order number and proved it, because I respond promptly, unlike Shhhowercap 🤨 . [Update 20-Mar-2024] Shhhowercap have responded to this review publicly. I’m disappointed it took a review to get their attention. However, if I receive shipping and my order I will make another update to this review in the interest of providing potential buyers true and appropriate information. . [Update 11-Apr-2024] I've logged in today to let the community know that it is now 22 days after my last update and 14 business days (making sure to discount the Easter Friday and Monday!). I have still not received notification of my order being sent. No tracking number, no email - searched high and low including junk. . I've also noted today that within the last 24 hours Shhhowercap have edited/updated their response saying that my order was shipped on the 7th March. Like I said - no email record has been received. Why am I receiving communications through a review and not directly to the email I made the order from? Unfortunately this means I cannot change my review. However, if I receive my order I will indeed change it. (Today is exactly 5 weeks after supposed shipment so wouldn't you actually think that it would have arrived by now? Something is truely wrong here don't you think?). . Added - iteration #2 of the above... WAIT! WHAT?? Shipped on 7th March 2022!!?? My order was purchased Nov-2023. My First order was Nov-2019 which I received soon after. You can't post an item to me before I order it 🤨. This is getting more ridiculous by the minute. . [Update 27-Jun-2024] I believe my review to be complete. While the product (if you ever get it) is good, their service is non-existent. They respond only to public reviews and not your personal email you made the order from. Moreover, from a range of responses to many reviews on Trustpiolt by Shhhowercap I can see ‘they had a bad year with competitor attacks’, but sounds like to me they took that as their priority and not their customers. Good products and customer service always bring the customers back despite competitors and faith in that process should have been held firm to. Instead, Shhhowercap have ruined their own reputation by neglecting so many customers (just read the reviews on this forum to get the idea), and tried to respond publicly to ‘put it right’ when in actual fact, putting it right would have been to get their product out to those who paid for them. Even so, much of the information in their responses is questionable, in my case, stating my order was processed and sent to me months before I even ordered it. Clearly, this a messy company that should be avoided.

Absolute worst experience ever!!!! I ordered item in November and still have not received!!! I have e-mailed several times and no response! This company is a total SCAM!!!

Order took over two months to arrive and one item was missing. After several emails back and forth, often with no replies I was finally promised a new shipment and a refund. It’s been a year since and I have received neither. Save yourself the trouble and DON’T ORDER from this scam of a company! The shower cap I received was also not great, quite tight and badly designed.

Have ordered a cap in the past and had a good experience. However, in September 2023 ordered another and it still hasn't been delivered. All my queries are met with: "Thank you so much for contacting SHHHOWERCAP! We’ve received your note and will get back to you as soon as possible. Due to a high volume of tickets and inquiries, it may take us a bit longer than usual to respond. We appreciate your patience as we work to address everyone! 
xx Team SHHHOWERCAP Have had no further contact or action from them Extremely disappointing given that I have already paid for the product.

I ordered a cap in 2021 and it never was shipped. No responses from support or their online profile. I had to fight with my credit card company to get my money back. 8 months later, the CEO emails us saying that they have fixed their system, and straightened out their support line. My wife has one shower cap of theirs from 5 years ago, and it has been great. Their product is solid. Their support and follow up executions have been abysmal or nonexistent. At this point, this company should be labeled a scam for taking money and not providing any transparency.

I ordered a shower cap in the beginning of 2022 and several months went by without receiving it. I emailed asking for a status update on shipping and was told 10 days later basically “sorry for the delay.” I waited another month and wrote back that I wanted a refund. No response. EIGHT months later, I got a response saying that they cannot modify or refund my order since it is shipping soon. But I can return the item for a refund after I receive it. ONE YEAR after that (today), I get an email stating that my order has shipped with tracking info. This has literally been a 2 year wait. Zero stars.

I never received a product. I was promised a refund over and over. Promised another product and refund. Nothing. $60 wasted. I truly wanted to support this business. It's a complete rip off.