Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
325 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 254 reviews with 1 star · Clear filters
On December 9, 2022, I ordered and paid for a shower cap for a Christmas gift. After many emails, etc., it finally arrived in April of 2024. I’m glad I received it, but after the 16 month delay, and having to pay for shipping it to the gift recipient, I won’t be ordering again!!
By Lorraine N.
My shower cap was about 14 months late. At this point, I was surprised it showed. I also would expect a good company to give me my money back. No one returned dozens of emails, nothing.
By Stacey
I bought this as a Christmas gift for my sister a year and a half ago. It was finally delivered two weeks ago. This alone wouldn’t make me leave a one star review, but customer service was unhelpful at best and completely unresponsive at worst throughout the process. They never provided any information beyond “it will ship soon”, and once I asked to cancel the order they stopped responding. Would not recommend dealing with this company to anybody.
By Thomas A.
I ordered in November and just got my cap two weeks ago I understand you may have been back ordered however, I emailed you three times with zero response. I have bought two caps from you and don’t trust the company anymore since I got no response at all
By Cari H.
I ordered this in November and sent three emails all which were never responded to. I did finally get my product in April but it would’ve been nice to hear anything back.
By Chris
Response from The Patented Original SHHHOWERCAP®· Jun 13, 2024
Sorry we were absolutely slammed by our competitor's attacks. We're not proud of how we managed it but we are proud of the fact that we made it through which was not promised - and fully, happened, against all odds. We appreciate the support of our customers for the original patented SHHHOWERCAP® and look forward to rebuilding trust with you in the future! xxoo *** Since you received your SHHHOWERCAP - do you love it?! Like it!? If so, we'd love for you to leave an addition review on the patented innovation and product itself. It goes such a long way as review define a Small Business and we're trying to rebuild our online reputation that has been so negatively impacted by that challenging moment in time. We appreciate your support! xxoo
I purchased a shower cap (Foxy) in August 2023. I waited and waited (I think I even offered to go to the office to pick it up myself) and eventually requested a cancellation and refund. At the time I thought every response was snippy and obnoxious but I’ve since seen how the “company” interacts with customers and it’s condescending and disrespectful as well.
By Jeannie
Response from The Patented Original SHHHOWERCAP®· Jun 13, 2024
There were a lot of competitors in the ecosystem and fake accounts. We were defining ourselves against mistruths and defamation of the business in the midst of traumatic events. We're sorry if we upset you with our "sassy" brand tone during this challenging moment in time. We love all of our (real) customers and look forward to engaging you and the rest of our genuine, authentic, SHHHOWERCAP® community both beautifully and lovingly moving forward. We'd also love to send you The Foxy as originally intended - we'd love for you to have a SHHHOWERCAP® and make it right after all this! xxooooooox
I have purchased from this company before withno issues, so I placed another order December 2022 and had to reach out numerous times to get a status being told it would be shipped out soon and after seeing multiple complaints online I gave up on receiving my order. All of a sudden on April 17, 2024 I received notification that it was shipped. I'm still disappointed at the lack of communication and the fact they're asking their customers to remove negative reviews which is the only reason I'm writing this. Don't even ask me to remove this. I will never purchase from them again due to the poor customer service.
By Bree
Response from The Patented Original SHHHOWERCAP®· Jun 13, 2024
Hi, Bree! We've learned a lot through the experience and now have a great (!!!) Customer Service team standing by to service you on any and all future orders. We're very happy to see that you've had multiple orders with us prior with no issues as that's how we've always done, and will continue to do business. We look forward to rebuilding the trust with you that has been broken by our Competitor's attacks on our inventive American Small Business! *** To that point, we won't ask you delete this one, but if you could add another to review on the patented innovation of the product itself given your previous experiences and love of it - we're really really really (really) appreciate it. xxoo
I ordered The Not Basic. I received The Baldwin. It took forever to receive my product! How do I get the correct item I originally ordered?? I had breast cancer and really wanted the Not Basic color. Very disappointed...
By Wanda
Response from The Patented Original SHHHOWERCAP®· Apr 12, 2024
Hi, Wanda! Thanks for your feedback! We listened to our customers given the extreme delays on the remaining pocket of impacted orders and the feedback was overwhelming that "any print would do" they just wanted their SHHHOWERCAPs at home with them ASAP! That said, we have an established policy in place if you'd like to swap please let us know and we're happy to do so with the simple link on our FAQs page. PLEASE NOTE: We're also offering $10 off for any impacted customer who would like to keep what they have received. Let us know what you'd prefer! We're Standing by to help.
