Sherpa Auto TransportReviews of sherpaautotransport.com

Recently had my Corvette transported from Knoxville TN to Richmond VA. Picked up around 11 am and delivered 7:30pm the next day. 21 1/2 hours later on a two car enclosed trailer. Its a 6 1/2 hour drive? Car left the showroom and arrived covered in thick dust and driver climbing through window to unload car left scratches on top of door and mud in the interior. No GPS but was able to contact driver twice during the day. Keep in mind these transports are contracted out. Atlas was the company that transported mine. Never again!! Especially any high end cars!

I would never use this car shipping company again. My vehicle wasn’t even picked up until a week and a half after the original pickup date, causing a major inconvenience. During that time, I was given excuse after excuse and constantly had to reach out for updates because no one kept me informed. Once the vehicle was finally in transit, the communication only got worse. Every time I called, I received a different explanation about the status of my shipment. There was no transparency or accountability throughout the process. To make matters worse, after we had already agreed on a price, I was later pressured to pay significantly more when my vehicle was delivered. I never agreed to the higher amount, and being put in that position after my car was already in transit was completely unacceptable and unprofessional. Overall, the experience was filled with delays, poor communication, changing stories, and pricing issues. I expected honesty, reliability, and professionalism, but unfortunately, I received none of those. I would not recommend this company to anyone looking for dependable auto transport.

I used them once before and they were very good. However, this time the communications was poor and they delivered the car with obvious damage. They said that the transporter would organize repair. Then silence. Finally, they told me to organize the repair and it would be reimbursed. Then they refused to reimburse the repair. Very disappointed and angry that they spent two months wasting my time.

I had a horrible experience with this company. At the time of delivery, I wasn't present to receive and inspect the vehicle. The driver just mentioned not to worry. Once I got home, I noticed paint damage to the front hood. When I reached out, the driver refused assistance. I have since tried to contact Sherpa multiple times via both email and phone to resolve the issue, but they have completely ignored me and never replied back. Their customer service is non-existent once they have your money. Very bad customer service! I will be contacting the FMCSA to solve my issue. Avoid this company. One of the pictures was provided from driver.

Where do I start?! Communication was awful all around. It took three weeks for our car to be picked-up. Going between two major cities. Before pikc-up, we asked multiple times for a notice because they gave us a 3 day window on week days (are we just supposed to not go to work for 3 days until it is picked up?) We were given 0 notice, call at like 6:30am. And we had to drive 15-minutes just to drop it at the truck. (thank god it was before work). We begged!!! For early notice before delivery. Why? So we could plan around work! We were promsied 12 hour notice. Not only were we tracking the GPS location of our car, but we could see it was only 3 hours away, still a day late on delivery. Only after I called the driver, did the driver tell me he would not deliver that day. And I said we would not be around for the now even later delivery due to work conflicts. He said too bad. We had to drive 5 hours to Philly to get our car. 0 accounatbility at Sherpa. 0 ability to problem-solve. Car was super late. Terrible communication. Oh ya, we were also promised top rack – which we did not get.

Absolutely horrible experience with Sherpa Auto Transport and Diesel Auto Transport. Bunch of liars I was originally told the transport would take only 3–6 days. Instead, it took 11 days with constant delays, excuses, and zero professionalism. I asked multiple times for basic updates and even requested a simple picture of the vehicle’s mileage/odometer, and they still failed to send it. The driver barely answered the phone, and customer service was completely useless the entire time. Nobody seemed organized or capable of handling a serious business professionally. Every time I contacted them, I received different information and empty promises. I would NEVER recommend these companies to anyone, no matter how cheap their prices are. Saving a little money is not worth the stress, wasted time, poor communication, and unprofessional treatment. Stay away from these companies

I had success with them twice before, so I referred my friend to them for a move he had coming up. He had the bumper RIPPED OFF one of the two vehicles shipped and no one reported it, but just “stuck it back on” only to have it fall off as he was taking the car home! Fortunately, no one got hurt. Sherpa does not answer calls or emails from him, regarding this now. HORRIBLE customer service. I’ll not be using them again or referring them! Update- They finally returned my call, but ultimately left the matter up to the carrier that transported my friend’s car, who actually claimed the bumper was already damaged when they accepted the car to be shipped! What a joke! Does that make sense to anyone?? DO NOT USE THIS COMPANY.

This company has the worst reviews of damages to cars they have transported AND have numerous complaints with the BBB YET they are rated 4.9 while everywhere else they show damaging vehicles they assign to transporters as they DO NOT TRANSPORT vehicles directly. When checking with consumer affairs to make a complaint for their reviews their system WILL NOT ALLOW negative reviews to be posted. Sherpa does pay for their reviews as there are 251 hidden YELP REVIEWS indicating they scam you until you report them to the BBB. RIDICULOUS MANNER OF BUSINESS