Excellent
received fast & prompt service
By Melvin J.
Response from ShelterLogic· Jun 4, 2026
Hi Melvin, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, The ShelterLogic Team.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
482 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
482 approved reviews, newest moderated first
received fast & prompt service
By Melvin J.
Response from ShelterLogic· Jun 4, 2026
Hi Melvin, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, The ShelterLogic Team.
Quick to answer telephone, Kawtar was polite, and found a solution quickly, and helped me make a warranty claim. Replacement parts were shipped quickly. Shoudl arrive any day Exceeded expectations
By Bruce L.
Response from ShelterLogic· Jun 3, 2026
Hi Bruce, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Best, The ShelterLogic Team!
Kelly G., a customer service rep. went above and beyond and found me the pieces that I needed replacing for my gazebo. She was respectful, patient and very motivated to help me. Excellent customer service! Thank you Kelly
By N.H.
Response from ShelterLogic· Jun 1, 2026
Hi N.H, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Kelly for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team!
Great call. Knowledgable, polite, took the time to understand and double checked everything was in order. A great example of an individual caring about the customer and how they could help.
By Sail Training F.
Response from ShelterLogic· May 27, 2026
Hi there, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Kelly was the kindest and most pleasurable customer service representative to speak with. She was prompt and friendly. I was able to get the assistance I needed quickly. My ticket number was 271954593.
By Peter L.
Response from ShelterLogic· May 27, 2026
Hi Peter, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
I called to help out through an order I was setting up online. I ended speaking to Laura. Laura was extremely helpful, she really knew her products and provided exceptional service. Highly recommend.
By Conrad
Response from ShelterLogic· May 26, 2026
Hi Conrad, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Laura for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team!
Service apres vente exceptionnelle. Personnels très cordiales et compréhensifs. Je n'hésiterai pas a faire confiance à nouveau avec cette compagnie. Merci a cette belle équipe
By Dominic T.
Response from ShelterLogic· May 26, 2026
Dominic, Merci beaucoup d'avoir pris le temps de nous laisser une note de 5 étoiles — c'est très apprécié !
lynn is extremely helpful and kind
By Ronald A.
Response from ShelterLogic· May 25, 2026
Hi Ronald, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!