Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
192 reviews
ShefSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shef connects busy families with talented local chefs who cook fresh, homemade meals for small groups of nearby households each week. Think of it as having a shared personal chef—you get the care, quality and freshness of a home-cooked meal with the convenience of takeout, often at a better price. Our vetted local chefs handle all the shopping, prep and cooking, then deliver restaurant-quality meals straight to your door. It's a human-centered alternative to meal kits and traditional delivery that puts the heart back into feeding your family, while supporting local food entrepreneurs in your community.
Shef (shef.com) has 192 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
192 approved reviews, newest moderated first
Although the call was long, I felt like my issue was resolved to my satisfaction
By Lesley M.
Response from Shef· Oct 21, 2026
Glad we could get things sorted out for you, even if it took a bit longer than expected! We appreciate your patience and are happy you're satisfied with the outcome.
While there is still room for improvement, I chose Shef specifically to support local community chefs and try their individual specialties. Excited to try the other dishes soon!
By Riza
Response from Shef· Oct 21, 2026
So glad you're excited to explore more dishes! We're always working on improving the experience. If you run into any issues along the way, email [email protected] and we'll help out!
This is such a good service, especially for homesick immigrants who don't like to cook. I love having my comfort foods home-cooked and conveniently delivered to me. My experience with the site and app has also been good, no complaints!
By KK
Response from Shef· Oct 21, 2026
So glad Shef can bring a taste of home to you! That's exactly what we hope for, good food and an easy experience all around. Thanks for sharing this!
I sorry but I need to cancel Shef. I don't have a microwave and I have ruined a couple of your meal containers. Jean Heister
By Jean
Response from Shef· Oct 21, 2026
Sorry about the trouble with the containers, Jean! We have reusable microwave-safe steel containers in LA that might be the fix. Reach out to [email protected] and we’ll get you set up before you go!
So far, so good. I’m really enjoyed the meals I’ve gotten. I get six meals each week. This is my second week and each one looks so good. I can’t wait to eat them. My original set was very good also, and I give a 4.5 out of 5 star
By Tanya
Response from Shef· Oct 21, 2026
Love hearing this! So glad week two is just as good as your first set. Enjoy those meals, and here's to many more weeks of good eating ahead!
We love your meals but warn to check spice levels. Also serving size has gotten smaller, but items selected are of high quality and delicious.
By JennyScott
Response from Shef· Oct 21, 2026
Appreciate the honest feedback! Good call on checking spice levels before ordering. We'll pass along your note about serving sizes too. Glad the quality and flavor are still hitting the mark!
The food is delicious and so many choices. Great value!!!
By Susan K.
Response from Shef· Oct 21, 2026
Awesome to hear you're loving the variety and value! Our home chefs put a lot of care into every dish, so this means a lot. Enjoy exploring more options!
I find using the service difficult and not intuitive whatsoever Food is good but never get what I originally ordered
By loren goodman I’m not this P.
Response from Shef· Oct 21, 2026
Sorry the app's been confusing and your orders haven't matched what you picked! That shouldn't happen. Please email [email protected] so we can look into this and make things easier going forward.
