Fantastic service
Fantastic service, delicious food.
By customer
Response from Shef· May 6, 2026
Really appreciate you taking the time to leave this! So happy the food and experience have been great for you.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
192 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shef connects busy families with talented local chefs who cook fresh, homemade meals for small groups of nearby households each week. Think of it as having a shared personal chef—you get the care, quality and freshness of a home-cooked meal with the convenience of takeout, often at a better price. Our vetted local chefs handle all the shopping, prep and cooking, then deliver restaurant-quality meals straight to your door. It's a human-centered alternative to meal kits and traditional delivery that puts the heart back into feeding your family, while supporting local food entrepreneurs in your community.
Shef (shef.com) has 192 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
192 approved reviews, newest moderated first
Fantastic service, delicious food.
By customer
Response from Shef· May 6, 2026
Really appreciate you taking the time to leave this! So happy the food and experience have been great for you.
Great food, no comparison with other delivery apps. I had a fantastic japanese fusion diner, with good quantity and super fresh fish. Can't recommend this app more!
By retonna
Response from Shef· Apr 22, 2026
Love hearing this! Japanese fusion is such a treat, and it sounds like your shef really nailed it. Thanks for spreading the word!
Really tasty food, delivered conveniently, very nice selection every week.
By Sharon
Response from Shef· Apr 13, 2026
Really appreciate you sharing this! It's great to hear you're enjoying the variety each week. Our shefs put a lot of love into every dish, and our delivery team works hard to make it seamless. Enjoy!
Have used this meal service for 6+ months and I receive consistent, quality meals and delivery. When an occasional glitch happens, customer service responds right away, actively listens to concerns and receives constructive feedback in the spirit of striving to improve. Individual shefs respond to feedback as well, and communication is professional and friendly. Pricing is mostly reasonable. Menu selections offer plenty of cultural/regional options. I highly recommend!
By L.O.
Response from Shef· Apr 13, 2026
Six months in and still going strong — love to hear it! Really appreciate you taking the time to share such thoughtful feedback. It makes a difference for our shefs and the whole team. Glad you're enjoying the variety!
This time you got my delivery right and I really appreciate you getting it to my doorstep and picking up the red bags. I'll order again.
By Kit
Response from Shef· Apr 7, 2026
Really glad the delivery went smoothly this time! We appreciate your patience, and we're happy to have you back for another order.
We have been loyal customers of Shef.com ever since they started their service in DC. We absolutely loved the variety of ethnic food to choose from and the diversity of excellent shefs from around the world! But we are very disappointed recently when Shef.com has reduced delivery to just 3 days a week and most of the amazing shefs we loved seem to have left. They are promoting a subscription based service now, the the meal choices there absolutely lack the diverse flavors that we loved. Now we are looking for alternatives on the DMV area.
By MG
Response from Shef· Apr 3, 2026
We really appreciate your loyalty and totally understand the frustration with these changes. Your feedback matters and we're working on improving the experience. Please reach out to [email protected] so we can hear more about what you'd love to see!
Very convenient for getting tasty and healthy meals
By Vilai
Most of the meals we tried are very tasty.
By Alice
Response from Shef· Mar 10, 2026
Really glad to hear you're enjoying the meals! Our shefs put a lot of care into their cooking, so it's great when that comes through.