SharpentersReviews of sharpenters.com

4527 Arnold Ave, Suite 2, Naples, Florida

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4.4/ 5

Great

136 reviews

Sharpenters4.4Great

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About Sharpenters

Millions of knives have been sharpened by our family of brands across the globe since 1965! We are an easy, secure, and fun online service, making your knives sharper than the day you first got them! Try us out and see how we are making the world a sharper place, one blade at a time.

Sharpenters (sharpenters.com) has 136 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: sharpenters.com
Website: sharpenters.com
Category: Production Services
Location: Naples, Florida
Listed on The Fair Hearing: 2026

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Nov 20, 2024

Poor customer service!!!!!!!

First experience with them was in 11/23. Now comes 11/24 and unannounced I received a mailing envelope for knives and a charge made to my credit charge. When I complained I was informed that I agreed to an annual subscription program with my original order. I do not recall any such agreement. They could not explain why no notice had been sent prior to their sending current envelope which would have allowed me to cancel. I am a senior citizen on a fixed income. I do not need this overpriced item, but they refuse to reimburse my credit card. It may be a problem that is my fault, but their refusal to assist indicates a real lack of effort on their part to do the right thing. Needless to say, I would never do business with them again!

By Sam H.

Response from Sharpenters· Nov 22, 2024

Sam, Thank you for your business and your review. As explained separately, we offer both one time sharpenings and subscriptions. This is clearly advertised on our website and naturally the subscriptions are lower cost than the one time sharpenings. You did indeed originally purchase an annual subscription and we have confirmed that we sent you a reminder e-mail before the renewal of your subscription, to give you an opportunity to cancel the subscription if you so wish. We only charge the renewals when we send out the next round of materials for your next sharpening and we have significant costs related to this (special packaging materials and 3 way postage) so we unfortunately cannot refund a renewal but we promptly cancelled your continued subscription when you reached out. We also confirmed your request that any family member can use the envelopes and send their knives so we hope that you will find good use for your next sharpening. We look forward to supporting you with any other request you may have. All the best The team at Sharpenters