SharpentersReviews of sharpenters.com

They get 2-stars because the process is pretty efficient - if you don't mind 10-12 day turnarounds. Otherwise, the service is lame. All their 5-star reviews must be from people who have never really used a super sharp knife. 3 of the 4 knives I sent came back duller than when I sent them in. Never again. I'm going to stick to using a local service. How to know where you can find a good one near you? Ask your favorite restaurant manager where they get their knives sharpened.

Complete garbage. They are not knife smiths but an industrial grinding operation. They use belt grinders to put on an unpolished, rough edge that might last a week. If you send them a knife 3 times they will have removed so much material that your 8 inch chef's knife will be a paring knife.

Highly recommend! I bought the yearly plan from Sharpenters for 10 of my everyday knives and they came back better than new. You won’t be disappointed. And, btw, I had them back 6 days from when they left my kitchen.

I could give them a negative star I would. I have had a terrible experience from the start and I was told I put the address in wrong. Their system doesnt allow you to send these as gifts basically. I have ordered 3 packages since May and 2 of my sets went to the wrong address. Luckily one was local and I fixed it... But one set of knives I sent from Bonita, FL was delivered to someone I sent a gift to (in Massachusetts) a few months back and they thought this was a second part of their gift! SHARPENTERS doesn't care to rectify the situation... And continues to blame me. Even though the address affiliated with my order is a Florida address not Massachusetts. Their system doesn't work that way, but they aren't accepting any responsibility. I asked about their 100% customer satisfaction guarantee on their website and they said, it's doesn't cover this situation. So, it's actually a LIMITED satisfaction guarantee. All I asked was for a refund, because now I have to guy buy 5 new knives for my friend this gift was for. I asked multiple times for a phone number to call or for someone to call me. They refused and will only email. That's nice though, bc my CC company has proof for their refund. In response!!! I won't accept the "free" postage as my mother has already used the knives and thinks they were a gift. I have stated this to you multiple times. I am not about to tell her they aren't, she says she loves them. All I asked for was a refund. As I have already had to purchase new knives for my boyfriend. Your company has plenty of crap reviews about your customer service and you are proving it as we continue this. All you had to do was refund $79 and you would have had a customer for life. Sad that you were willing to lose a customer over that minus the postage, what $50? I already had 3 subscriptions with you this year, now cancelled.

Love this service!

I really appreciate how easy the website is to navigate. So smart!

Thanks to sharpenters now my knives are sharp again. Great job!

Such a great service! My knives were almost useless and now they are as if they were brand new. Great customer support and fast service, highly recommend these guys