Great fast service 🙂
Great fast service 🙂
By Kim D.
Response from ShapeShift· Apr 29, 2021
Thank you for your feedback and support! :)
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
191 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Experience a completely new ShapeShift — the most secure and user-friendly crypto platform in the industry. Buy, sell, send, receive, trade, track, and hodl most major cryptos in a non-custodial way.
ShapeShift (shapeshift.com) has 191 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
191 approved reviews, newest moderated first
Great fast service 🙂
By Kim D.
Response from ShapeShift· Apr 29, 2021
Thank you for your feedback and support! :)
After days of repeating the same answers your customer support NEVER solved my problem. They are polite but don't really care about customer service.
By David M.
Response from ShapeShift· Apr 28, 2021
We apologize you had an unpleasant experience. Our Support Team always do our best to resolve issues and/or provide options to achieve customer satisfaction. If you are willing to explore other options to resolve the issue, please don't hesitate to reach out to our Support Team. Thank you for your feedback.
I can't believe how bad the app/website are. It's an unbelievably bad experience. The app constantly freezes and crashes (when you can actually open it), and the website is a jumbled mess or input widgets that switch focus and displays that randomly update while forgetting crucial values. What a mess.
By Ormond B.
Response from ShapeShift· Apr 28, 2021
Thank you for your feedback and we're sorry the app did not work well for you. We are diligently working on improving the app and our services so we can provide a seamless experience for our users.
Recently most of my trades failed but still they took miner fee and gas fee. You have to submit a ticket or two, just to get your own money back! If you be lucky it will take few days! And forget about very high fees you have paid. I do not trust them. Do a favor to yourself and stay away!
By Mehran R.
Big time scammers stay far far far away!!!
By Luke B.
The worst customer ever I have seen!! It takes over a week to get assistance and even then nothing gets solved..really awful and appalling service..
By Thompson
Не заходил на свой аппаратный кошелёк около недели , когда зашёл , обнаружил что из двух счетов BTC , исчез самый основной со всеми накоплениями. Написал в поддержку, жду ответа от них. У кого нибудь был подобный случай, если да то как вы все восстановили . Спасибо всем
By Джо Д.
Item not working normally past 2 month. Bug-bug-bug-bug again. Everytime it lose you wallets and money, need a special assistance for recover it.
By Alik