Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
224 reviews
shanandtoadSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shan and Toad is the premier destination for the most fashion-forward kidswear. We offer a unique selection of designer brands along side the hottest emerging designers.
shanandtoad (shanandtoad.com) has 224 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
224 approved reviews, newest moderated first
I had an initial issue with the quality of the order, but they were able to resolve quickly and get me a replacement in short order. I will be purchasing from them again!
By Kasie R.
Response from shanandtoad· Aug 16, 2023
So happy to hear that we can resolve the issue for you!
good experience
By yuan L.
Response from shanandtoad· Jul 24, 2023
Thank you so much for sharing your experience with us, Ms. Yuan! We appreciate your feedback and I'm glad you were overall satisfied with your shopping experience with us. We'd be happy to see you shop with us again!
Excellent customer service
By Katie T.
Response from shanandtoad· Jul 20, 2023
Thank you for taking the time to leave us a review, Ms. Katie! It’s so encouraging to hear back from happy clients! We hope to see you shopping again soon!
I ordered the blue gingham romper and I got the sage the color although it is blue in the picture and in the description so I had to order another one for my baby’s 1st year photoshoot hoping I will get the blue one but also got the sage one ! This is so misleading and annoying specially that we have to pay the cost of shipping items back !!!
By Customer
Response from shanandtoad· Jul 14, 2023
Hi, I wanted to reach out and apologize for the experience you had. This is not typical of us and can assure you it wouldn't happen again. I wanted you to know that I've used your experience without our customer satisfaction process to be sure we don't make this mistake again. We would want to make it up to you, can you please send us an email at [email protected] with your Order ID and we'll sort it out.
Beautiful dress and quick delivery!
By B C.
The sales are always fantastic and I love finding multiple items to stretch the most out of the overseas shipping!
By AD
Response from shanandtoad· Jul 11, 2023
Thank you so much for taking the time to leave us this amazing review! Your kind words about our products and service are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for shopping with us!
Always the best quality and styles. Great customer service and fast shipping.
By maya
Response from shanandtoad· Jul 4, 2023
We're thrilled to see the five-star review you've given Shan and Toad, Ms. Maya. We've worked very hard to provide quality products and superb service to our customers and we're so happy that you're satisfied with your purchase :) We hope to see you shopping again soon!
best of bestest fast delivery and nice collection
By anood B.
Response from shanandtoad· Jun 28, 2023
Wow! Thank you for this amazing review, Ms. Bader! This really made our day :) It's our pleasure to provide the best possible service/products to our customers, and we're glad that this commitment was reflected in your recent shopping with us. We look forward to the next we're able to serve you again. We hope you can share your experience with your friends and family, too! Have a wonderful day!
