Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
224 reviews
shanandtoadSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shan and Toad is the premier destination for the most fashion-forward kidswear. We offer a unique selection of designer brands along side the hottest emerging designers.
shanandtoad (shanandtoad.com) has 224 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
224 approved reviews, newest moderated first
I have had a few instances where something did not work out for me and the customer service was outstanding! They responded quickly and dealt with each issue with professionalism and courtesy. I have ordered many times as they have an adorable selection of clothing. They are my go to place for shopping for my kids clothing.
By Malky L.
great quality thanx
By bm
The website is really good
By Carol C.
I had purchased several items and they were all beyond gorgeous but one was too small. The customer service team was so helpful with offering an exchange for a bigger size and had the whole thing taken care of in less than 24 hours including the bigger size being shipped out proactively. Will absolutely shop with S&T in the future ❤️
By Lauren
Response from shanandtoad· Jan 16, 2021
Thanks Lauren! So happy that you are happy with your order! Can't wait to see you again:)
Beautiful stuff and really got an awesome deal too 🙏🏽🙏🏽🙏🏽🙏🏽Do wish they would th free shipping promo from time to time .....🤗
By Rl
Response from shanandtoad· Jan 9, 2021
Thanks so much for the positive feedback! I am happy to share that we actually do have a free shipping promotion now on orders over $200. Hope to see you shop again soon:)!
Fast shipping, great quality product, and amazing customer service.
By curiousjenna
Response from shanandtoad· Jan 3, 2021
Thanks so much for the positive review! We are delighted to hear that you are pleased with our products and services!
Thank you for your quick response！
By Ayaka N.
Response from shanandtoad· Jan 3, 2021
Thank you for the positive feedback! We are always here to help:)
Everything I have ordered so far has been great quality and delivered in a timely manner.
By Girl M.
Response from shanandtoad· Dec 27, 2020
So happy to hear! Thanks so much for the positive feedback! Hope to see you again soon! ❤️
