Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
224 reviews
shanandtoadSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shan and Toad is the premier destination for the most fashion-forward kidswear. We offer a unique selection of designer brands along side the hottest emerging designers.
shanandtoad (shanandtoad.com) has 224 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
224 approved reviews, newest moderated first
Excellent products and incredible customer service. Always a delight shopping at Shan and Toad
By Rayaan H.
Response from shanandtoad· Dec 5, 2024
What a lovely review! Thanks for taking the time! I am so happy that you were delighted with your order. We love sharing these beautiful things with our customers!
Clothing items shipped from India…within 10 days. Great shipping communication! Beautifully boxed and wrapped in tissue.
By Barb
Response from shanandtoad· Dec 5, 2024
Thanks for this lovely review. We strive to ship packages fast and we hope we can improve the shipping times next time you shop. We aim to have your package arrive within 5-7 days! So happy that you liked the packaging and hope you enjoy your purchase!
I ordered a Rosebella blue peter jeans on sale. The color of the jeans in real life is day and night different than the photo they provided. The image online is a mid-tone solid blue. The one I received is super light blue with ashy white washed pattern. I contacted them for return and they refuse despite they admitted the colors are very different. Update my response to Shanandtoad: After I contacted them second time and asked for return exception for store credit, they agreed to accept return. However it is $42 jeans, they asked me to pay $30 for sending back the jeans for the mis-information they choose to offer to the customer when they packed and shipped out the item. $42 minus $30, I will get $12 store credit for all the hassles during this whole process for the mis-information and fault they choose to put on their customer. Update: After I post the original review, they agreed to issue me store credit and no need to ship it back.
By Quan J.
Response from shanandtoad· Sep 11, 2024
Hi Ms. Quan, we are sorry for this experience. We strive to ensure that the images on our website accurately represent our products, however there are instances that the photos provided by the brands have slight variations especially the color due to the lightning. We have made an exception to return the item for a store credit, but we did not hear back from you. We hope you can respond to our email so we can sort out the issue. We apologize again for any inconvenience caused and we truly appreciate your understanding.
Beatifulllllll wrapping
By Rivky L.
Response from shanandtoad· Aug 22, 2024
Lovely to hear your positive review about our packaging, Ms. Rivky! We're so happy you like them :) 🌟 We look forward to serving you again!
I ordered 10 days ago and still shows as the order is still not filled left message to contact without results and phone going to voicemail aggravating to say the least ADDENDUM: Please note that I have since spoke through email with Daphne and trough my surprise she tells me that I am located out of her range and they do not have anything on their website to indicate my address is not in their range. This is a company issue and I as a customer should not be the one with the short end. A good business would of shipped my product at whatever cost and then adjust the shipping rate so it calculates AFTER you out in your address. This is time consuming for me and disappointing. I have order from many international companies without this issues so this company excuse is ridiculous.
By Sheila
Response from shanandtoad· Aug 16, 2024
Hi Ms. Sheila, we are so sorry about this. This is the least experience we want you to have. As per checking, we have sent you an email last August 6 regarding the issue with your order and we have also replied to your chat request. I assume both have gone straight to your spam folder? Would you able to check on this? We apologize for what had happened. We would love to send your order and sort the issue privately. If you still did not get any emails from us, can you contact us at [email protected].
Great experience , First I like that the service contact with them on the instagrame is great and quick Secondly, the order delivered fast and all the 32 pieces are good and I like them
By Zynb A.
Response from shanandtoad· Jul 29, 2024
Hi Ms. Al Haddad, thank you so much for your lovely review! We're so happy to hear that you were satisfied with your shopping experience with us and loved your order. We pride ourselves on fast delivery and responsive communication, so it’s wonderful to know that both aspects met your expectations. If you have any more feedback or need assistance in the future, feel free to reach out. Hope to see you shopping again, soon!
order fulfilled quickly and efficiently and shipping was so fast
By Yenti K.
Response from shanandtoad· Jul 9, 2024
Thank you for the wonderful feedback, Ms. Yenti! It's always our goal to provide a seamless experience for our customers and we are happy we met your expectations. If you have any other feedback or need further assistance, feel free to reach out. Can't wait to see you shopping again!
Wonderful, unique children's clothing!
By Connie M.
