Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
224 reviews
shanandtoadSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shan and Toad is the premier destination for the most fashion-forward kidswear. We offer a unique selection of designer brands along side the hottest emerging designers.
shanandtoad (shanandtoad.com) has 224 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
224 approved reviews, newest moderated first
got the most precious stuff took a while till i got it because of a delivery problem but they resolved it beautifully and even gave me 10% off my next order
By Charne W.
Response from shanandtoad· Aug 3, 2021
Thank you for your lovely feedback, Charne! We're glad that we're able to sort it out for you :) Hope you'll find more beautiful pieces from our shop :)
Absolutely love your shop. I spend many hours browsing your website admiring your exquisite outfits. My 10-year-old Acacia also visits your shop to check-out her favourite label "Raspberry Plum". Congratulations! and huge thank you for wonderful customer service and quick deliveries. In fact your deliveries are always much much quicker to me than from within my own country!
By angela T.
Response from shanandtoad· Aug 20, 2021
So happy you love our shop and that your daughter loves it too! She must be a little fashionista! Hope you love your new things!!
I am very pleased to have found Shan and Toad. The store offers high quality unique items- it is just a joy to be browsing through their selection. Their customer service is excellent and impressive as I am able to receive all the helpful info about my order. Thank you Shan and Toad!
By Clara
Response from shanandtoad· Jul 22, 2021
Thanks Clara for the lovely review and warm compliments. I am so happy you have found our shop and love our selection. Enjoy your new things and hope to see you again! Shana x
My absolute favorite children’s store for my little!
By Sharmeka S.
Response from shanandtoad· Jul 13, 2021
This made our day! We really appreciate your continued support :) We look forward to serving you world-class service that lasts for years and years to come!
Thank you very very pretty dresses, the shop was nice and kind of you. I still want to go shopping from the bottom of my heart
By MIREI T.
Response from shanandtoad· Jun 28, 2021
We're thrilled to hear that you love the dresses and the service we have provided! We sincerely appreciate your feedback :) We hope to see you shopping again!
beautiful items, fast shipment. thank you!
By Kirin M.
Response from shanandtoad· Jun 9, 2021
So happy you love your order. Thank you for shopping! Shana x
Two stars only for Shan’s prompt response to my email when I received the wrong shipment. The issue still hasn’t been resolved, and as a first time shopper with this company I cannot give them any more than two stars. Hopefully they can do better in the future, but not going to take my chances to find out!
By Bummed Shopper �.
Response from shanandtoad· Jun 9, 2021
We are sorry to hear about this and for the delay in sorting out the issue. Being a consumer myself, this is not the experience we want you to have. Rest assured that this is a rare case and we will do our best to avoid this from happening again. We have sent you a personal mail about the status of the correct item and we will surely make this right.
Always perfect👍👍👍
By Amy
Response from shanandtoad· Aug 20, 2021
Dear Amy, Thanks for the lovely review! Hope you love your new things!!
