Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
224 reviews
shanandtoadSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shan and Toad is the premier destination for the most fashion-forward kidswear. We offer a unique selection of designer brands along side the hottest emerging designers.
shanandtoad (shanandtoad.com) has 224 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
224 approved reviews, newest moderated first
great service fast shipping thanks
By Ruth
Response from shanandtoad· Apr 11, 2022
Thank you so much for sharing this with us. You’ve left a smile on the faces of our whole team with your feedback. We’re grateful that we had the opportunity to serve you. Hope to see you shopping again :)
I did not receive my items yet ! And really looking forward to seeing them all ! One thing for sure there customer service is beyond exceptional! They get back to you really quickly and answer all your questions! There a pleasure to deal with and a pleasure to shop with !! Looking forward to receive my Beautiful clothing !! Thank you !!
By T.G
Response from shanandtoad· Apr 11, 2022
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations! We can't wait for you to receive the goods, hope you love all of them! Hope to see you shopping, again!
I like shopping malls here. Of course, I tend to use sales.
By Eunnyeong I.
Response from shanandtoad· Apr 7, 2022
Lovely to hear that you enjoy shopping with us! We really appreciate it! We hope to see you shoppin again, soon!
Ordered 2 pairs of girls shoes. They look very cute, shipping time was as expected. Unfortunately, both pairs of shoes stink of mold and mildew. I can’t bring the shoes in the house the odor is so strong!
By Maria Z.
Response from shanandtoad· Apr 7, 2022
Hi Ms. Zoumas, we are so sorry about that! We have sent you an email to address the issue and we look forward to hearing back from you to resolve the issue.
Best service fast communication! Love their stuff so cool and unique
By Pessy Stern ..
Response from shanandtoad· Apr 7, 2022
Thank you for taking the time to leave us a review, Ms. Stern. We work so hard to deliver great clothes and service to our clients and this kind of feedback makes us really happy! We hope you'll shop again soon :)
We loved all items from our order! The shipping was extraordinarily fast, considering it came from outside the country. Thank you!
By Haley W.
Response from shanandtoad· Mar 14, 2022
Just wanted to let you know how much your review means to us, Ms. Wright! We do all we can to provide our customers with the best service and products, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next shopping experiece with us just as positive :)
I am very satisfied with my purchase. The shipping was very fast, the packaging was gorgeous and the item I ordered was exactly what I wanted. Very beautiful item
By Pamela Golla M.
Response from shanandtoad· Mar 14, 2022
Thank you for the 5-star review, Ms. Pamela! We're happy to hear that everyhting wen smottly with your order. It means so much to us when our customers appreciate the service and the products we offer. Can’t wait to serve you again :)
I was very excited to start shopping with Shan and Toad and was looking forward to receiving the cute things we ordered. When we received the items, there was a rank odor coming from the boxes, we opened them to found the items smelled even worse. We removed the packaging from the items and they were damp and reeked so we immediately put them in the washer to see if we could get the smell out. We have washed them twice and the smell remained. We reached out to customer service and they said "Can you try to hang out the clothes for a day? The smell would disappear. I hope this works for you. If not, please let us know and we'll see what we can do." Along with that, in one of the packages, there was a large TICK sealed into the bag with the item. It was absolutely disgusting and disturbing. They company responded in a timely manner but only offered a gift card of $10, not a refund, a GIFT CARD so we would have to shop with them again. Also note, the gift card didn't even cover the cost of the shirt that had the tick in it + tax + shipping. What a joke. They should be embarrassed about the situation they put their customers in and what they think is appropriate to reimburse a customer for an atrocious experience.
By jr
Response from shanandtoad· Mar 14, 2022
We are really sorry for the experience, Ms. Ryan. We have communicated this issue with our warehouse to ensure that it won't happen again. We have refunded your payment for the shirt and if you wish to return all the items, we sent you the return label as well but we didn't hear back. We hope you can allow us to care of this for you and sort things out.
