5 stars to Polite staff at King’s…
5 stars to Polite staff at King’s Cross, thanks to Kishore, keep up the good work
By MK
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
215 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shake Shack is an American fast casual restaurant chain based in New York City.
Shake Shack (shakeshack.com) has 215 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
215 approved reviews, newest moderated first
5 stars to Polite staff at King’s Cross, thanks to Kishore, keep up the good work
By MK
Really nice burgers, fires and the juices are huge and delicious. Only thing is they're a bit on the pricey side and you need to remember to grab napkins because they don't put any on your tray and you'll end up needing them when eating a messy burger!! Love the ordering system, it cuts a lot of time and you can sit an wait and keep an eye on the screen to see when it's nearly ready.
By Lynn
Shake Shack Gatwick was superb. Sadaf was happy and very helpful. Great service and food
By LYNDON N.
lovely meal
By Lucy C.
Fantastic. Shake Shack in Burlington, MA, Nat is the best! Gluten-Free is great!
By Thomas M.
The worst burger , I have ever eaten. A greasy, soggy burger made from the cheapest mince, full of gristle, with no flavour or character whatsoever. The staff are very slow and the place is filthy. They look glum. I couldn't eat it and left it. Don't go Camden branch
By Mustafa S.
Order delivery. Used grub hub which really sucks. shack shack order bag wide open. Whole order compromised. they don’t seal the bag. if I didnt want a shake would never ORDER from them. food old and cold. this place is extremely poor on quality and sanitation. I AM NOTIFYING DEPT OF HEALTH FOR MASSACHUSETTS. AFTER 30 YEARS IN HEALTHCARE THIS IS A CHAIN RESTAURANT THAT SHOULD BE SHUT DOWN. ESPECIALLY THIS LOCATION. STAY AWAY FROM THIS CHAIN.
By Joe H.
Getting worse and worse. This tome was the last…
By Jacky L.