Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
215 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shake Shack is an American fast casual restaurant chain based in New York City.
Shake Shack (shakeshack.com) has 215 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
215 approved reviews, newest moderated first
We’ve just had a good breakfast at Shake Shack in Gatwick Airport North Terminal. We were served by lovely Thiago who deserves a pay rise, he’s so good at his job and pleasant.
By Hilary M.
Okay it’s a take away but after long days site seeing used Uber eats to get this delivered to the hotel extremely tasty burgers has to be said
By John L.
Every single ducking time i order delivery you people forget to put cheese for my cheese fries! How is it possible to forget every single time?!
By Lola M.
You are using cheap buns. Replace the buns with one that are bigger and more filling.
By Maurice
Best burgers in London in my humble opinion
By Michael L.
Not surprised to see the high amount of bad reviews here. I had one myself recently - please avoid the Covent Garden branch. The vegan patty is plant based and they do not mention it anywhere - it taste horrible !! The lemonade is literally just lemons squeezed in water - absolutely sour. Service is terrible. Raised a complaint to HO via resolver and I get a call from the GM of Covent Garden (Anthony), who was extremely rude - refused to accept any mistake or make amends.
By Rashmi R.
Over priced, over seasoned with a soggy bun. Encino, CA
By marc W.
The food is really good, but once you've had it there's no need to pay triple the cost of the competition just to stand in a long line. Maybe if they had more locations it wouldn't be such a novelty but I don't see them expanding in too many countries with their exorbitant prices.
By Ben
