Just stay away
Stay away. Food overpriced. Taste underwhelming. Just not worth the hype. Party of 8 agreed. Ordering experience even worse.
By Joe P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
215 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shake Shack is an American fast casual restaurant chain based in New York City.
Shake Shack (shakeshack.com) has 215 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
215 approved reviews, newest moderated first
Stay away. Food overpriced. Taste underwhelming. Just not worth the hype. Party of 8 agreed. Ordering experience even worse.
By Joe P.
Everything is perfect and delicious
By Aya S.
Size is little but food was great
By Armtis Z.
The chicken shack was satisfactory. The fresh lemonade was good but stop cheating by filling the cup with 60% of ice cubes then the rest the juice. This should be called food dishonesty!
By Nilofer H.
Our party of 10 of visited the Shake Shack in Canary Wharf. We were looked after by a gentleman called Zuber who was excellent. Our food arrived promptly and all the diffferent burgers and drinks were sorted in their respective categories by Zuber which made it very easy to distribute. Altogether an excellent experience and we will return.
By customer
Please don’t waste your time and money on their burgers. Beef patties were dryer than Trill Burgers, and they didn’t even toast their buns. On top of coming short of mediocre, they give you crinkle fries. So disappointed.
By Richard C.
I ordered a vegetarian burger in Gatwick airport and a lemonade and both were excellent. And the staff were very kind and helpful. The area was clean and a very kind staff came to clean my table. Great experience thank you
By Enrique
Ordered 2 cheese Hamburgers, one single,one double, plus drink and fries, Both burgers were flat and burned Very disappointed for quality..For the 28 dollars I paid for burned paper thin burgers..I wasted my money..I will never come here again! R.Sosa
By RG S.