Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
16 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our Journey: Over a Decade of DedicationFor over ten years, Sfphealth has been committed to enhancing the lives of seniors and individuals with physical challenges. Our journey began with a simple mission: to provide high-quality, reliable home rehabilitation medical products that foster independence and dignity.Our recent debut at REHACARE Düsseldorf 2023 signifies a new chapter, expanding our reach and reaffirming our commitment to becoming a global leader in the rehabilitation medical industry. We are driven by the positive impact our products have on individuals and their families, every single day.
Sfphealth (sfphealth.com) has 16 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 7 reviews with 1 star · Clear filters
No status update on shipping info, no label created and response from customer service! Completely unprofessional opened a chat 4 hours ago and haven't gotten a single response. Questioning if this is a real company at this point.
By Ben S.
Just horrible! Ordered a bike on May 16th...I have heard absolutely NOTHING from this place...googled the address ITS A HOUSE!!!!!!!! obviously a SCAM....BUYER BEWARE
By Me
On march 23 2026 received the wrong scooter called same day left message no return call. Got a text next day said that they were emailing me a return label, today is April 5 left 2 text messages no response. Still no return label.
By Karen
Only received half the parts for the equipment I ordered
By Richard C.
Only gave them one to go on with the review. Don't purchase from this place. I've been arguing back for a month on where is my package. Buyer be aware!
By Roy A.
Haven’t received my items was told it would be mailed dissappointe
By David C.
Response from Sfphealth· Mar 13, 2026
Hello, Thank you for your message, and we’re sorry to hear that you haven’t received your package yet. We completely understand how disappointing this must feel. According to the tracking information, the package shows delivered. Sometimes the carrier may leave the parcel in a mailbox, front door, porch, garage, or with a neighbor, so we kindly recommend checking these locations first. It’s also possible that a family member or someone at your address received it on your behalf. If you’re still unable to locate the package, please let us know. We recommend contacting your local post office or delivery carrier as well, since they can often provide more specific delivery details (such as the exact drop-off location or GPS confirmation). Please don’t worry — if the package still cannot be found after checking with the carrier, feel free to reach out to us again and we will do our best to assist you further and find a solution. Thank you for your patience, and we appreciate your understanding. 🙏
I ordered a black bike, and they gave me a white one. Also, the battery I ordered was a 17.5mh. They sent me a 15mh, last but not least it's supposed to have been a 500w. They sent a 750w.
By Larry L.
Response from Sfphealth· Mar 13, 2026
Hi, We’re very sorry to hear about the issues with your order and truly appreciate you bringing them to our attention. According to your message, it seems there were several discrepancies with the product you received: You ordered a black bike, but received a white one. You ordered a 17.5Ah battery, but received a 15Ah battery. The bike was supposed to be 500W, but the one delivered is 750W. We sincerely apologize for the inconvenience this has caused. This is not the experience we want for our customers. 🙏 Could you please help us by sending: A few photos of the bike and battery you received The order number Once we confirm the details, we will immediately work on a solution for you. This may include arranging a replacement, exchange, or another suitable resolution to make things right for you. Thank you for your patience and understanding. We’ll do our best to resolve this as quickly as possible. Best regards, Customer Support Team [email protected]
