SevenesyReviews of sevenesy.com

17 State St, New York City, New York

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1.3/ 5

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165 reviews

Sevenesy1.3Bad

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About Sevenesy

Sevenesy is a family-owned jewelry brand based in New York, creating pieces designed to help women feel more confident and noticed, while making gifting more meaningful.

Sevenesy (sevenesy.com) has 165 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.

Also known as: sevenesy.com
Website: sevenesy.com
Category: Jewelry & Watches
Location: New York City, New York
Listed on The Fair Hearing: 2026

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Dec 19, 2024

worst client service i have experienced…

worst client service i have experienced in my whole f life. i ordered a ring, was supposed to arrive in 3-4 days. i ordered on 1st of december, received a mail that my order is prepared on december 5. i sent my first mail regarding my package on 9 december. i received an automatic answer on 10december which said i could contact them if i had any questions. so i responded on 13 december that i would like an update on my package. i didn’t receive an answer for 3 days so on 16 december i send a third mail regarding my package and i didn't receive any answer again. my patience was up, so i texted them on whatsapp the same day. i received an automatic answer AGAIN saying i could text them if i had any other questions. so i answered them with the same question hoping i would finally get an answer to my question instead of an automatic response, finally i did and they told me that my order was sold and i need to until the restocked it. i was very upset but finally i had an answer and i was somewhat glad they had answered my demand for a compensation and they gave me a €13 discount on my order. the next day (17 december) i sent them a message to ask if there was any update, i didnt receive any answer back. the day after that (18 december) i sent another text to ask the same question again and received a short answer saying ‘ your order is still being processed. today (19 december) i sent another message regarding my order telling my complaints about the lack of emails/updates bout my package, they responded saying my order is being cancelled due to my language and they will refund me the money back, they refunded my €55 back meaning they took my compensation away + they cancelled my order against my will. so i ordered the ring another time, it got cancelled again, then i ordered it a third time and it got cancelled again. CONCLUSION: I WAITED 18 days for my order, i received a compensation after long waiting, then they cancelled my order saying it was out of stock so i had to wait, then the told me the order was being processed again, then they cancelled my order due to my language, then they took away my compensation and then they blocked my ip adress and cancelled my 2 new orders again. WORST CLIENT SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. if i could rate minus i would rate minus 5.

By unknwn

Response from Sevenesy· Dec 20, 2024

Dear, Thank you for your feedback. We canceled your order because the item you purchased was out of stock due to two customers purchasing it at the same time during our Christmas sale. We informed you about the delay, and you agreed to wait until the item was restocked. Our customer service team responded to your messages (not automated responses) and tried to help you to the best of their ability. However, after some time, your messages became disrespectful, and you made unacceptable comments toward our team. As a result, we issued a full refund and canceled your order. We kindly ask for respectful communication with our team since they tried to help you. We wish you all the best. 😊 With love, Sevenesy.