ServproReviews of servpro.com

I had a wet crawlspace in a house I was buying. Seller paid sevpro to "fix" it. All they did was blow around the mold spores and mycotoxins, infecting the entire rest of the house, then they put an unsealed sheet of plastic over the (temporarily) dry dirt and called it a day. When the moisture came back, I asked them to simply seal off the plastic and they refused, saying it wasn't sealed when they got there. It's like taking your dented car to the body shop- they just paint over the dent and say that it was dented when you brought it in so they shouldn't fix it.

My insurance used Serv Pro for restoration, my house had a broken waterline due to cold weather. Serv Pro responded and they broke things that wasn’t related to the water damage, in the demo, it appeared that they just caused damage to stuff, etc, instead of taking of the outlet receptacles covers, they just broke the drywall and bent all the metal receptacle covers, big holes in the remaining drywall

We had a flooding issue on 2 floors servpro come out assessed the damage Said there be out in a week to start work. Never heard back called back after 10 days said mitigation team will start next week then spoke to mitigation team 2 days before start date I asked there was no one here to take pictures of all pieces that needed to be replaced as per insurance request was told there only there to gut the rooms I have to get contractor for that. I said are you serious your company was supposed to handle all that he then told me to take that up with management.. I did and I fired them on the spot. Do not use if you don't need any headache.

Serve pro is an absolute nightmare! They came out quickly to give an estimate . then they came to remove mold and the ceiling in my bathroom , that was on the first of February , 2023 .Getting them back to finish the job is a nightmare! All the heat and income lost because they pass the responsibility of to anyone they can name I’m outraged that they would leave me in a situation like this . Don’t give them your hard earned money!

After months of Servpro in and out of my house, because of water that had come from the attic, I could smell mold everywhere. Servpro has walked away, and I am stuck with mold in my house because they did not do a complete job.

The first 2 employees who came to my house were supposed to tear out old floors and wash floors and walls with antibacterial cleaner. They left parts of the flooring and nails along the walls and cabinets, I have photos. The other 2 employees had to go through and take up the flooring along walls etc. When I showed them the contract, regarding washing the floors, he said he would only do the path where I walk from the dining area to the kitchen. Nothing was wiped down and or cleaned with any antibacterial cleaner. The manager, Ryan called me that day requesting payment, I had told him upfront that this was an insurance claim and he would get paid when claim goes through. Manager Ryan and several other billing employees continued to call, text AND email me almost daily for the payment. I finally yelled at the one caller saying that they were basically harassing me at this point, I explained to them that when I got the approval for the claim, was awaiting for the check, then when check arrived, the bank holds the check for another 5 business days due to the amount. I demanded that they stop contacting and harassing me and I will get their payment to them. Evan after I explained to Ryan that my insurance agent requested that I get all the bills together and send to him via email all at once, (plumber, Servpro, Endwell Rug, hardware store for replacement ceiling tiles and estimate from contractor). Instead of one at a time, then i would receive the check minus my deductible, Ryan, Servpro manager, decided to contact my insurance agent and continued pushing for payment. I don't recommend this company for anything! $2332.00 for a lousy job tearing up old flooring and tossing in the trash. Rude and inconsiderate.

Wednesday Feb 15th, 2023 Servpro came to give an estimate. The rep, while taking videos then pics, asked that I sign a form to approve the job. He had not given a estimate. He left without giving an estimate stating I'd hear from him in 2 days. Nothing. I called Monday the 20th. I was told they'd call back. Nothing. Today is the 23rd. Nothing.

The day of the service in Miami they arrived at 2 hours, which is fine. Before installing the equipment, I ask approximately how much they are going to charge? They tell me about $1,300.00 and I ask about $2,000 the answer is no I said 10% more or less and said yes I agree servpro says we came back the next day and nobody showed make another appointment for the next day and they didn't go to the third appointment either they arrived Oh Surprise the final invoice $1,914.70 but they know they give me a Market condition charge of $91.18 and I ask why this charge and they tell me the economy is bad due to inflation. My friends told me that it is normal that they do not go to appointments to collect extra days. It is the worst company I have dealt with in my entire life. 0 recommendation