ServproReviews of servpro.com

The Manchester City Library hires Servpro for our expert cleaning needs. They recently thoroughly cleaned and disinfected our Children’s Entryway and we’re very happy with the results. They are very prompt, thorough and friendly.

Excellent company to deal with, when you want someone to do the job quickly and efficiently! I’d gladly let anyone know the details of our experience! You will not be disappointed!!

Keep a close eye on your credit card transactions, people. My card was HACKED into after I made a first trial payment to Servpro Team Dobson. I am checking my cards often and to my horror, discovered an extra payment to the Team Dobson that I didn’t make. Immediately reported as FRAUD and requested a new card with a different number. The Team Dobson started with demolition that was totally unnecessary. They removed all they could from the walls that was attached to them permanently (some unique molding pieces I couldn’t locate at all afterwards), ran cords across the room (safety hazard), used ALL outlets so I couldn’t cook a meal, and continued cutting into the ceiling even after meeting resistance due to the metal mesh it is covered with. Boy am I glad that they didn’t succeed. But my insurance company was billed regardless, and no apology. The water remediation was included in the demolition phase but didn’t start until a few days later. The repairs didn’t happen because I fired them. At that point I discovered that the walls and the ceiling were still wet. The demolition was totally unnecessary but hey, the insurance company was billed regardless. And where are my unique molding pieces? No telling. The walls and the ceiling remained wet afterwards. I was forced to post a positive review on my phone in haste and under pressure. So now am doing the right thing by posting this review. I will never hire a Servpro Team Dobson franchise again and don’t recommend them to anyone.

WOW! Servpro has a 68% 1 star review. The percentage is about to go up! I wish I had read the reviews before hiring them. I spent $3,500 and the smell was not close to being gone. They charge you for every little thing. Hire ServiceMaster instead. They are incredible and will never give up until THEY are satisfied.

Weston Jackson was awesome. My house had extensive flooding. Weston came on the scene and started the process immediately after explaining the process to me.He answered my questions respectfully and put me at ease. He is definitely an asset to your company. Angela Smith did an awesome job working along beside guys. She explained everything and kept me informed on every matter that pertained to the job. She is an asset to your company also. Both of them are super workers! They deserve six stars! Thanks!

ServPro of Hayward, WI. The worst experience of my life. They were hired for contents inventory after a house fire. They threw away a quarter of what I had without including it in our list or taking photos. They also threw away things I asked to keep, and photos and letters that should have been set aside. Luckily, I had my own photos and spent hours and hours going through my photos, making lists and matching/numbering photos. I can't get back the personal items I asked to keep. They did not apologize or give any reason for their shoddy work. They billed us $35,000 for that incredibly unprofessional job and that's outrageous. They also billed us for things they did not do and when questioned on it, I was met with hostility. They did reduce the bills slightly after my complaints. Do not use them, it's a complete ripoff and made a traumatic experience more stressful than I could believe.

Servpro has been attempting to repair our bathroom since the last week in September- it's been SEVEN MONTHS!!! They have lied, damaged an expensive bathtub, ruined walls, left a mess, did not contain areas where they worked so all of my clothes had to be laundered. Both bathrooms, hallways, and entries are full of dust, that now need to be cleaned before they paint. I just found out today that a Mr Cox owns this particular store. Obviously, he DOESN'T know what his employees and staff/ managers, are doing, or NOT doing. He should be ashamed of having such a low priority on repairing people's homes He must be as incompetent as his staff. This whole process has been ridiculously slow, this should have been completed many, many months ago. There have been weeks where no one came to accomplish any kind of work. We've used them before, twice, and the results were great, but not this time. They started working on our bathroom, demolished it, threw items away, fired and hired many employees in this process, several contractor came and went. One gentleman left because of the work ethic they have, don't blame him. I don't know what else to do. THEY DON'T CARE. And I think they are going to try and gouge my insurance company. According to the contract that I finally signed months after the start of the demolish, they have until the third week in May, I doubt it that they will be done by then. DON'T USE THE ELIZABETHTOWN, KY LOCATION, YOU'LL BE SORRY.

This contractor was going to repair my house damage after a neighbor kid hit my house with his truck. After I told them they would need to get the deductible from the at-fault insurance, they washed their hands of the project and left me holding the bag. There was little to no communication between State Farm Insurance and this contractor (ServPro). My house was damaged on January 9, 2024, and it still has not been repaired as of April 22, 2024.