ServproReviews of servpro.com

The worker that came out to my house was very unprofessional, disrespectful, and rude to me when he wanted me to sign off on the job. I told him about something that was unacceptable and he basically threw a temper tantrum, stormed out of my house and slammed my door in my face. My insurance company hired them, so I had no say in the matter. I will never work with them again, nor refer them to anyone.

They showed up at my home the next day after my house fire. I was like what I didn't call anyone but it's my first experience so I'm like I needed help. Serv pro came in and was total crooks. They completely over charged for the lil work they did do. That's not the worst how about charging for work that wasn't even done that is highway robbery. State Farm was ok with it I guess state farm must receive some kind of kick back from them. My adjuster himself stated to me and my contractor that they inflate charges so State Farm is ok with it apparently wow. Servpro is trying to charge me over 16,000 dollars for work and also for ghost work they put on the bill that wasn't done sick. If they show up at your door run slam the door in they face no thanks I will not agree for you to rob me.

Stole many items, some sentimental. Went into closets when we specially told them not to. They even SMOKED POT in one of our bedrooms. Terrible service, save yourself time, worry and money by working with these people.

Bad experience with management. I interviewed 3 separate days. The last interview was with owner and he shook my hand and said I had the job. Two days later he text me and said they hired someone else for my position. This is not professional and not how an owner should conduct himself/herself.

My sister lives in Westbrook Maine and had a sewerage back up in her house. She had to have her sewer pipe replaced and her house had feces and sewerage in her basement and upstairs in her living area. My sister is 75 and has Health issues. Servpro dragged their feet while my sister was living in her house in winter and dealing with Meagan from Servpro who kept telling her they would call her back and never did until the insurance company called then they called her and said somebody had to come and check for asbestos. Not knowing how much longer this would take my sister told Meagan that she didn't want to use Servpro anymore Meagan got really ugly with her and said she was going to have to pay for the asbestos check. Will never use Servpro and will share this story with everyone I know. We will also contact the attorney generals office and see if we should take this further.

Servpro of DowntownAtlanta Production manager took advantage of my situation and I got stuck with a RIDICULOUS bill. I asked for an estimate and he just wanted me to open a claim with my insurance company. Why open a claim if it could possibly be less than my deductible? In the end, trusting the process and the production managers word my claim was denied. Overpriced and disappointing experience, especially having the bill sent on Christmas eve.

I have a small fire in my home and had them come out to pack up items that were damaged when claiming non salvageable items weren't on there but they still threw them away so I was not able to claim it on my insurance claim when calling to let them know they still haven't resolved the issue.They charge me a huge amount to pack it up. Items came back still smelling like smoke like they never cleaned them. Be aware they will also charge you for bringing your stuff back even though they said it was included.Also had them come clean they did not do a good job on that either they charged me a huge amount and didn't do what they said they did so we had to fight to get a lot of stuff knocked off the list. The house still smells like smoke I would not recommend this company they are just out there to get the insurance claim they don't care about how you feel or try to correct it.

Do not use ServePro. Ask your insurance provider to use ServiceMaster or anyone other than ServePro. Water mitigation was not complete. the baseplate at ground zero of the flood was not treated wood so it absorbed the smelly fecal flood water. ServePro did not disinfect and encapsulate the baseplate, which is standard procedure. I did not know this until I noticed the smell lingering well past the time it should have dissipated. Unfortunately, by then I had already signed off that their work was complete (it only took two days to gut the basement and run the fans then I signed). After two weeks of the smell not going away I put my nose to the baseplate and it almost knocked me out. ServePro came out and confirmed that was the source of the smell but since the claim was "closed" I would have to pay out-of-pocket to have them do the job they should've done the first time they were out and was paid $19k to do. Coming back to finish the job at no cost is not unreasonable. This is unacceptable.