It was Good stuff
It was Good stuff
By Nicole D.
Response from Servify· Nov 4, 2023
It's always good to see customers happy! Thank you for the feedback.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
703 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reinventing device ownership experiences, globally!
Servify (servify.tech) has 703 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
703 approved reviews, newest moderated first
It was Good stuff
By Nicole D.
Response from Servify· Nov 4, 2023
It's always good to see customers happy! Thank you for the feedback.
It was fast. Every support was really appreciated
By Nicone
Response from Servify· Oct 28, 2023
It's always good to see customers happy! Thank you for the feedback.
I had a warranty issue to replace my phone. The claim website was ambiguous for my situation so I felt I needed to call/chat. Knowing where to call was also not made clear. I wasted time first by unknowingly chatting with Samsung directly. Then with Asurion, who sold my plan to Servify. Finally Servify was a nightmare on the phone, specifically just trying to clarify my mailing address, which I found out the next day the person didn't update. All of this added 3 more days to get a replacement. The actual replacement went fine, but the communication was unnecessarily stressful and a huge waste of time.
By Steve W.
Response from Servify· Oct 27, 2023
We are constantly trying to improve and will thrive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
Easy to use and very fast service!
By Raymond D.
Response from Servify· Oct 27, 2023
It's always good to see customers happy! Thank you for the feedback.
Gran atención y solución rapida. Lo mejor es que siempre estuvo primero la tranquilidad del cliente.
By Caloca R.
Response from Servify· Oct 27, 2023
Gracias por los comentarios. Sus comentarios positivos nos ayudarán a brindar nuestros servicios con más entusiasmo y pasión.
Terrible service. I paid $159 for the insurance plan and I filed 3 separate claims and none were successful. Representatives had terrible communication skills and not only did I end up paying an additional $160 but my claim was delayed an additional 48 hours. Every step was unpleasant and unprofessional. They literally have one service and they failed miserably at it. After they replied to this review I sent a letter to their support email and they replied with a copy-paste portion of their terms and service. No help was provided.
By Michael
Response from Servify· Oct 27, 2023
In the most recent update, The faulty device has been delivered to our repair center, and the security deposit has been released from our end, back to your source account. We trust that we were able to resolve your issue, and we appreciate your time and cooperation.
They took care of the issue right away
By Amador C.
Response from Servify· Oct 27, 2023
It's always good to see customers happy! Thank you for the feedback.
Servify was extremely responsive and provided a replacement phone within a day. Everything was easy to accomplish online without any hassle. I would say this is the best device protection out there.
By Bluecam
Response from Servify· Oct 26, 2023
It's always good to see customers happy! Thank you for the feedback.