Terrible Experience with Samsung Care+ by Servify.
I paid for Samsung Care+ when I got my new phone. Always have to have insurance, just incase something happens. Well this experience was completely awful. For the first time in a long time, I had broken my phone screen on my S23 Ultra 5G. I had to go through the insurance to get it replaced. I put all my information in, paid the deductible, and got my appointment date. I go to the repair shop, and they haven't received any information from my claim. I call, and they say they can't see that I have paid, and I need to pay again. We talk about it, and I send them a screenshot of me having paid said amount. They said they see it now, but they have to map out where the money went, and it would take 24-48 hours. Called days later, and they still needed time. Asked for a supervisor, and all supervisors were "busy" I would get a call back in 2-3 hours. No call till two days later. Go back and forth with these calls for a week, and i'm told I can take it back. Go back to the repair shop, and they still have nothing about my claim. Call again, and they tell me I need to wait more time. Two weeks later, I get an email about my claim being requested to be cancelled. I call them, and they tell me from having technical difficulties they had to cancel it, and I had to put in a new claim. They then tried to charge me an extra $70, because I previously put in a claim. Update: Six days after everything, I was supposed to have a refund in 1-2 business days from what a supervisor has told me for the initial claim I made that they cancelled, and I just received an email on 5/15 telling me I will be getting a refund in 5-7 business days. This is a terrible company to wait for.
By Dennis W.
Response from Servify· May 11, 2024
As per our recent communication, kindly note that your concern has been addressed and the resolution has been communicated to you