ServifyReviews of servify.tech

Best service, no problem with anything Wish every insurance company was like this one.

Fundamentally, the screen was replaced day-of and for that I'm grateful. It was quick and easy. However 3/5 stars For context, I work as a sound engineer and do electronic repairs and maintenance from time to time Made an appointment, was there at opening (10am), was told about an hour and a half. I called at the three hour mark and they were like "yeah it's ready!" Ok, so why did I give a phone number to call if they're not going to bother? Also, When I spoke with the repair tech initially I asked about re-sticking my phone case to the phone with double sided tape. He said no problem. When I arrived, he had not added the case and I'm glad he didn't because the phone was filthy. He had the double sided tape ready to go and peeled off the protector to stick it when I then stopped him. The phone was filthy from both the usual grime and also the previous adhesive from the cover. I asked if they had an alcohol wipe I could use first and he just looked at me confused. I declined to finish what he started so I could just take it home and do it myself. It seems a basic wipe down should be a regular part of a repair, no? In fact, precious adhesive "gunk" remains on the edge of where the screen was replaced which makes me concerned that there's chunks of "gunk" under the replacement screen. I took pictures to be safe. Lastly, as I was about to leave he mentions "oh hey by the way I noticed your hinge during the repair, your insurance covers a replacement " A phone call mid-repair to inform me of this potential fix was a huge missed opportunity for him to provide exceptional customer service. Oh well.

I got in right away for service. The team was friendly and did a great job with my repair! While the repair did take a while, they kept me informed of the status and called me when complete. Very happy with the experience.

The agents were very helpful and knew what they were doing and in a very timely manner. Thank you!

I pay monthly for Samsung care with Servify on my Samsung Z Flip phone. I placed an insurance claim on Sunday as I dropped my phone rendering it unusable. I provided an address for shipment of the replacement, paid my fee, and waited for my replacement. I called Monday to confirm it would be delivered Tuesday, and I was assured it would. Unfortunately, FedEx lost the item and I was told they did not know when I would get it. I contacted Servify to change the delivery address and I was told it would take them 48 hours to "change in in their system" at which time I would no longer be at the alternate location. I then called them to change my claim to a screen repair at their authorized repair facility and I was told I could not have two claims in place. So now, while i have an insurance policy, I have paid the $100 and change "deductible" on the new phone (which I don't have), and the $350 out of pocket on the screen at THEIR authorized repair facility because they won't cancel a claim on the lost device, change my address, or reimburse me for the screen after I send the original unopened replacement phone back.

it was so easy to do, and very nice people to work with

great service by team Samsung care, the took care of my issue, extremely easy with claim and very efficient with the speed.

Claim was easy to file. Serivy repaired more than I initially put on claim. The entire experience enabled me to believe I was in trusting, professional hands.