My experience with Servify
My experience with Servify (Samsung Care+) was poor and did not meet reasonable expectations for a premium device protection plan. I filed a claim for a Samsung Galaxy S26 Ultra and received a replacement that did not match my original specifications and arrived with visible physical damage. While I understand replacements may be remanufactured and color is subject to availability, sending a damaged unit reflects a serious lapse in quality control. The only resolution offered was another remanufactured replacement with no guarantees regarding condition or specifications. A brand-new replacement or refund was not meaningfully offered, despite the circumstances. Overall, the process felt inflexible and dismissive of legitimate concerns. For a flagship device and paid insurance plan, the level of service and quality assurance was unacceptable. Based on this experience, I intend to cancel my Samsung Care+ coverage.
By M J.
Response from Servify· May 4, 2026
We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on [email protected] to assist you further.



