Cool simulation
Cool simulation
By Manik
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
31 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Service Desk Simulator is a hands-on IT support training platform built to help aspiring and current IT professionals gain real-world experience before stepping into a live support environment.Instead of just studying theory, users get to practice the actual work. They can troubleshoot realistic technical issues, work through support tickets, handle simulated phone calls, and improve the communication skills that are critical in IT support roles.The platform is designed to mirror what it's actually like working on a service desk. Users can complete practice tickets for free, helping them build confidence and develop the problem-solving skills employers look for. For those looking to take their training further, premium features include simulated phone calls and mock interviews based on questions commonly asked during real IT support interviews.We built Service Desk Simulator for career changers, students, bootcamp graduates, and entry-level technicians who want practical experience they can talk about in interviews. It's also used by educators and team leads who want a more engaging way to train students and new hires through realistic scenarios.Whether you're preparing for your first help desk job, getting ready for interviews, or training a support team, Service Desk Simulator helps turn practice into real confidence and job-ready skills.
Servicedesk Simulator (servicedesk-simulator.com) has 31 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
31 approved reviews, newest moderated first
Cool simulation
By Manik
It's absolutely amazing to literally experience a skill in a real life scenario allowing people to showcase their skills before real jobs and challenging themselves. Not only is the interface imppecable but the tickets are literally phenomenal. WELLDONE! Youve made people proving their worth ten times better giving them hope.
By BRIX H.
This sim is BRILLIANT. What I particularly found amazing is just how detailed the game is, considering it is a website rather than a downloadable application. The tools are so detailed, down to individual PC setup, chats with employees that genuinely feel real. All in all, a fabulous, highly detailed game that passes the time and teaches you how to respond to tickets in a professional environment. Occasionally I got stuck on some problems (I like this however, the game isn’t easy forever) so I used the hints, which often teach you to remember how to solve that ticket in the future if it arises again. Overall, I highly recommend playing if you’re interested in anything to do with IT. You’ll become hooked like me.
By Louis H.
This sim really helped me learn a lot about the entire help desk experience!! I would definitely recommend to anyone who is looking to get into the IT industry
By Mackenzie M.
Really helpful and realistic to actual help desk issues. I work as a level 2 tech and this is pretty much the real thing. Def would recommended to newbies.
By Giancarlo
Just pure Amazing! I feel like im using this website like a native big W for the devoloper.
By Passionfruits R.
This service/platform allows me to have real world scenarios and emulates a day to day operation of a help desk associate. No BS. Its amazing and very educational. It also allows me to directly share my progress to LinkedIn and other platforms.
By BigFellaIT
Absolutely Fantastic! Subscribing now!
By Matt H.