Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
284 reviews
SertaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serta mattresses come with a 90-year-old history built on the belief that comfort is everything. Every Serta mattress is designed to provide exceptional comfort and support. Crafted with the latest advancements in mattress technology, Serta offers every price point and mattress construction so that everyone can find the sleep comfort they deserve, night after night.With features like advanced cooling technology to regulate temperature and minimize motion transfer for undisturbed sleep, Serta mattresses prioritize your comfort and well-being. Additionally, many Serta mattresses are designed with pressure-relieving properties, perfect for those with aches and pains.Zoned comfort refers to the way Serta mattresses are designed, utilizing different firmness levels to provide targeted support to different areas of the body like your back and hips for full body alignment and support. Rest easy knowing Serta uses only CertiPUR-US® Certified Polyurethane Foam. Serta products come with a 100-night trial, free shipping and returns, and a 10-year warranty. All Serta mattresses are designed and manufactured in the USA.
Serta (serta.com) has 284 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
284 approved reviews, newest moderated first
We originally ordered a mattress that was softer than we expected. We were explained Serta’s policy of living with a new mattress long enough to try it, but after a month, we were still uncomfortable with the mattress. Serta was gracious and helped us reorder a new, firmer mattress that was delivered easily and we’ve slept well since. Excellent service!
By L P.
Excelente servicio y material
By Eliana G.
The product was available and the price was competitive.
By COLLEEN F.
Overpriced garbage with horrible warranty
By Eric
Response from Serta· Jun 1, 2026
Hi, thank you for taking the time to review your Serta mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. We encourage you to reach out to Serta to begin the return/exchange process. That way, you can work toward getting a mattress that is more suited to your sleep needs, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
The sheets I ordered were good. Unfortunately Serta is apparently desperate for reviews and will spam you repeatedly until you leave a review.
By Annonymous
Response from Serta· Jun 1, 2026
Hi there! Thanks for taking the time to review your Serta sheets. We truly value our customers' feedback and would love to learn more about your experience. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Original mattress was warrenteed in January 2026. The replacement mattress is rock hard and certainly not a comparable to the mattress we previously had. I've slept on both, you won't convince me otherwise. Imagine having a 14" foam mattress that you do not sink into anymore than an inch... that's what I have now. We added a 3" topper, it works great for my spouse, I on the other hand haven't slept well in months... The mattress will be getting replaced in the very near future. It certainly will not be a Serta
By Chris
Response from Serta· Jun 2, 2026
Hi there, thank you for taking the time to review your Serta mattress. Your feedback is valuable to us. We are very sorry to hear about your experience and that our mattress did not meet your sleep needs. But we are glad to hear that you are able to work toward getting a mattress more suited to your sleep needs so that you can start to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
The website selection is limited and I find that certain stores are selling a Sara brand that isn’t even sold on the sara.com website. Interestingly enough I was able to get to mattresses. I scheduled a delivery with an AI bought, which was a cool experience. The delivery team arrived within the delivery window and were courteous and so helpful to get my mattresses to where I wanted them to be a lot of companies charge you extra to take the mattresses into your home and my delivery crew was able to get it done quickly as directed. The mattresses themselves they are very big and sturdy and I feel like they will last a long time I just wish mattress brands would stop selling mattresses with a white or light colored mattress topper it’s not practical for household’s and it shows stage easier so that’s why I’m knocking off a star. I have had amazing sleep with my mattress and enjoy sleep the past few months!
By Nicole B.
Always up to date info on the shipping. Letting me know the day of delivery.
By Lesley
