SertaReviews of serta.com

The customer service

Top notch customer service. As smooth as silk from thought to pillow cases.

Bed was very comfortable. Delivery service was great.

It was a convoluted process that streamlined would have received 5 stars Lots oof hoops to jump through but received a new mattress in the end.

I contacted Serta for a warranty replacement for 2 mattresses. I was granted the exchange however; couldn't locate any stores in my area to "take a look & try" any mattresses. Stores such as Menard's, Sam's club etc. do not have sample mattresses on the sales floor. So, I had to select what I thought would be a good fit from your selection online. I got my new mattresses and we cannot use them- their way too hard & uncomfortable. I cannot return/ replace the mattresses and are "stuck" with something we cannot use. I now have to go and buy 2 new mattresses. This makes absolutely no sense. There are no stores that have your mattresses on the sales floor in Milwaukee, WI., which isn't a small town by any means.

Scheduling my mattress return and getting the refund was easy. Good customer service.

Customer Service was great: polite, kind and courteous. They helped me with a shipping issue of my warranty replacement. We were supposed to have delivery two weeks in a row and the shipping company canceled day of both times, claiming the mattress was damaged. The customer service representative, put in a new order to help get our delivery. So, now we just need to wait and see if the mattress gets delivered this time. My question in regard to the delivery company is; why is the mattress not returned as damaged to Serta upon receiving? It should not take them a week to decide it’s undeliverable and inconvenience the customer.

The original mattress sagged after 9 years, and Serta stepped up to the plate and gave me a new one under warranty. Gotta love that. Bed is awesome again.