Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
397 reviews
SernesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SERNES is a bold streetwear brand characterized by casual-comfortable fit, distinctive bold designs, and quality material. Currently, we sell jeans, pants, joggers, and outerwear. More to come soon!We style the bold ones, the innovators, the experimenters, and the challengers who stand up for their beliefs and drive change.All of our products are crafted with an obsessive attention to detail.With our origins in Los Angeles, California, now we're a global brand. Be Bold. Stand Out. Live the Sernes spirit.
Sernes (sernes.co) has 397 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
397 approved reviews, newest moderated first
The sizing is terrible
By Jaye
Response from Sernes· Aug 2, 2021
We have a "find your recommended size" feature on the website, Jaye; but if it is not helpful, you can always email us at [email protected] and we will try our best to help. We hope you come back for a new order soon. Stay Healthy :) SERNES
My jeans didn't arrive yet cause have been stuck at the border cause they want me to pay 54 euro more for border taxes... I don't know how to fix the problem and the service told me they can only give me a coupon of the amount of the taxes I have to pay so I have to spend more money on your shop with the risk the good will be stuck and the border again...
By Brattak
Response from Sernes· Aug 2, 2021
We are sorry for the situation, Simone; but unfortunately import fees are not something that we can interfere: they are related to each country's customs. Our offer for the store credit still stands if you want to take us up on it. Stay Healthy :) SERNES
I bought 4 pants with sernes, normally the processing time takes 1 - 2 business days for , but for this order it took 7 days because they made the mistake to sell two of those pants that was out stock. They told me they going send me two pants, and a refund for the others two. Well, after one month, I'm still waiting for my refund. They love having things"out stock", in fact, 80% of their Merchandise always are out stock. Just Be careful.
By Manuel F.
Response from Sernes· Aug 2, 2021
We apologize if a model went out of stock and system kept it available, Manuel; that's why we try to do the refund ASAP. If you haven't received your refund, please email us at [email protected] so we can figure out what went wrong. Stay Healthy :) SERNES
Late delivery missing item
By Carlos C.
Response from Sernes· Aug 2, 2021
We are really sorry for the delay, Carlos. By courier's website, your package is scheduled for delivery by the end of today. Hopefully you will consider shopping with us again in future. Stay Healthy :) SERNES
Much to saying but me Trust the sernes Business and respect the idea or the philosophy of the sernes-the FEARLESS as well!.
By John E.
Response from Sernes· Jul 30, 2021
We have always appreciated your support and fearless hear, John. Thank you for having such a positive energy. Stay Healthy :) SERNES
Jennifer from customer service was very helpful extremely professional and courteous.I will definitely shop again
By Avi G.
Response from Sernes· Jul 30, 2021
We will definitely be so happy to see you put a new order with us soon, Avi. And Jennifer says hi! Stay Healthy :) SERNES
I ordered a pair of slacks early in June,2021. By July I hadn’t received my order, nor had I heard anything from Sernes. Finally, I decided to contact them to see if there was a problem with my order. A representative reached out to me, apologized for the delay and offered me $50 for an additional product. I was still very skeptical about the company, as well as the offer, but the excuse and offer seemed sincere, so I just went with it. After all what did I have to lose? Shortly thereafter, not only did I receive my long-awaited order, I also received the additional ‘free’ gift as well. I do appreciate Sernes (and their representative Jennifer) for their top-notch service.
By LARRY D.
Response from Sernes· Jul 30, 2021
Unfortunately, sometimes unpleasant situations happen; but we are glad that in the end we could remedy it with your patience, Larry. Hopefully we will see you soon for a new order. And Jennifer says hi! Stay Healthy :) SERNES
I ordered two pairs of jeans and was promptly informed that one pair had just gone out of stock. A customer service rep (Jennifer, I believe) courteously offered to send a different pair of my choosing. This is my first buy from Sernes, but certainly not my last. Thank you.
By Chauncey M.
Response from Sernes· Jul 30, 2021
It is definitely an amazing news that you are planning to come back for new orders with us, Chauncey. Hopefully we will see you again soon. And Jennifer says hi! Stay Healthy :) SERNES
