Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
397 reviews
SernesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SERNES is a bold streetwear brand characterized by casual-comfortable fit, distinctive bold designs, and quality material. Currently, we sell jeans, pants, joggers, and outerwear. More to come soon!We style the bold ones, the innovators, the experimenters, and the challengers who stand up for their beliefs and drive change.All of our products are crafted with an obsessive attention to detail.With our origins in Los Angeles, California, now we're a global brand. Be Bold. Stand Out. Live the Sernes spirit.
Sernes (sernes.co) has 397 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 6 reviews with 2 stars · Clear filters
To small for a size m
By Gabriel P.
Response from Sernes· Mar 1, 2022
If an item doesn't fit, you can always return it, Gabriel. For more information, you can reach us at [email protected] We hope to see you for a new order soon. Stay Healthy :) SERNES
My order 26669. Forget 1 jeans..
By ADELE J.
Response from Sernes· Oct 27, 2021
By our records, your order was shipped in 3 packages and all of them are delivered, Adele. If you haven't received any of them, you can contact [email protected] and we will try our best to help. Stay Healthy :) SERNES
Love Sernes brand, if anybody orders from the Blackwell Collaboration get sizing advise, I went with the model is normal man wearing XS, big mistake, way too small and just cost me £20 to return it, definitely get advice, I will NOT order these products again, out of pocket with nothing to show for it.
By Andrew C.
Response from Sernes· Aug 6, 2021
We are sorry that you had to go through all the trouble, Andrew; but you have been with us for so long that we believe we will see you again for a new order, hopefully it will be in near future. Stay Healthy :) SERNES
The size calculator suggested the wrong size, it said size 38 so I bought it. I'm actually a size 32, I only bought the size 38 because I assumed the size calculator that SERNES provides on their website was accurate for my size and that maybe their size 38 matches the standard size 32. (Which, having received my package, I now know that the size 32 from SERNES is the same as the standard size 32, which is what I should have got) other than the size being wrong, I enjoy the styles you provide. I'm just surprised the size calculator led to me being suggested to buy a size that's too big for me.
By Randy S.
Response from Sernes· May 3, 2021
We are sorry for the inconvenience, Randy; but if the pants don't fit, you can return it. Also, aside from the size recommender, we have another options on our website as the "Size Chart" that we have put all measurements of different sizes of each model there. All that being said, we hope you consider shopping with us again. Stay Healthy :) SERNES
Loved the styles. Sizing was not true to fit.
By Shannon M.
Response from Sernes· Mar 11, 2021
Thank you for complimenting the style Shannon Do you want to contact [email protected] if the pants dont fit? Stay Healthy :) SERNES
I came across the website and liked some of the designs. I read everything I could read up on them, especially as it concerns shipping and return policy. The size chart on the website was inadequate for me to determine my exact size. So, out of an abundance of caution, I decided to do a test buy— bought a few inexpensive items to determine the quality, and the size I'll need if I were to make future purchases. Sernes touts their 1-3 days express shipping. However, they have failed to live up to this motto. My order is yet to be delivered after a week and two days since placing that order. Frankly, it's becoming quite frustrating, irritating, and annoying. REVISED REVIEW AFTER RECEIVING SHIPMENT: I have received my package. It came in on the 12th of December (The order was placed on 24th Nov.). It's worthy of note that Customer Care and Sernes did step up their support (they created another order to replace the original). Eventually, the original package did arrive on the aforementioned date. Although the entire ordeal wasn't their fault (UPS, their official carrier, was responsible), I still feel this was part of the Sernes experience. With all honesty, If you're going to claim the credits for fast shipping, you should also own disappointments of this manner. This review details my honest opinion about my first experience with this brand.
By charles O.
Response from Sernes· Dec 3, 2020
I feel your frustration Charles, but I would like to add a few things On the Cart page, one step before you actually pay the price, we are declaring that shipping takes 2-4 business days I looked through our system and your order was fulfilled one day after you put it. 4 business days since then would be yesterday. Our customer support has replied all of your emails in a couple of hours, has been in contact with courier and has provided you with answers given by the courier. Now courier says they have corrected the postal code and the estimated time of delivery indicated on their website is tomorrow This makes our delay as 2 days which we are extremely sorry about and will definitely contact the courier to avoid situations like this in future Stay Healthy :) SERNES
