Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
334 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serentia Shop is listed under Cosmetics & Makeup.
Serentia Shop (serentia-shop.com) has 334 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
334 approved reviews, newest moderated first
The product is very natural to your skin and you do not feel like you're wearing Foundation. Customer service was great too. When I didn't get right color match they immediately corrected and sent a replacement at no extra cost. My only negative is that the product needs more variations of shades/tones so minus the 1 star.
By Peggy M.
Customer service is brilliant, Kim was so helpful and speedy in responding. One of the shades I ordered was too light and they sent me a darker shade immediately, no need to return the original. The product is good, lightweight and exactly what I was after.
By Jemma
I had a issue with my order not being correct , customer service was excellent , responded quickly and shipped the correct product out to me with no problem . They made it right
By Barbara W.
Excellent customer service! I was initially concerned after reading some of the other reviews, but I was pleasantly surprised. The team responded quickly and resolved my issue without hassle. The colours I received were much lighter than expected, but they offered to send a replacement free of charge. I haven’t received the new set yet, so fingers crossed it’s a better match this time. I’ll update my review once the new colours arrive.
By Sun
I ordered this product after seeing their ad in Facebook. I must say I was skeptical about it but decided to give it a try. Their customer service department is super nice and cordial. I haven't tried the product yet but I'm looking forward to it.
By Mirtha
*really easy to order *product arrived in good time and I loved the feel and application of it *Unfortunately I ordered I lighter shade than I needed so I contacted Serentia and they were SO helpful and made the exchange really simple. *customer service is excellent, product is great and any queries dealt with professionally and promptly. *Will definitely be using them again and recommending them to friends and colleagues
By Tracy G.
The colours I received were too pale so I contacted Serentia to exchange for a darker shade. They replied the next day to say it was on its way and to share with friends the colours I had, no need to send back. Very happy with their customer service.
By Stieev M.
The worst experience ever. In fact SERENTIA will recycle the same message apologizing for you not receiving the product but they will NEVER refund your money. As far as I am concerned they are cheats and they continue to lie telling me they have re shipped the product and when you click on the tracking number, it’s a bogus shipment. They can keep my money because it’s been a very stressful transaction with SERENTIA.
By Berline J.
Response from Serentia Shop· Aug 7, 2025
Hi Berline, We’re truly sorry to hear about your experience. We want to be transparent and accountable: your trust matters to us, and we take your concerns seriously. Please know that this is not how we operate, and we are committed to resolving this properly. Kindly reach out to our support team at [email protected] with your order details, and we will personally prioritize your case to ensure a fair and fast resolution. You deserve better, and we’d really like the opportunity to make things right.
