From shopping to shipping and even to…
From shopping to shipping and even to returns, Serena & Lily is a wonderful place to shop
By Cathleen
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
280 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An inspired home collection. Luxury bedding, furniture, décor, nursery and more.
Serena & Lily (serenaandlily.com) has 280 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
280 approved reviews, newest moderated first
From shopping to shipping and even to returns, Serena & Lily is a wonderful place to shop
By Cathleen
Beautiful Del Mar curved sectional in Perineals Chalk. The he seats are deep and the cushions substantial. Couldn’t be happier.
By Wendy S.
Amazing customer service and products great quality
By Liana B.
I have been remodeling a condo on Siesta Key and have ordered several items which have all been great and of good quality. In addition, one item has structural issue and that was resolved quickly.
By Bobbie H.
S&L provided exceptional service when I called for assistance!! Shanti was kind responsive and professional!! That’s why Serena and lily is above the rest.
By Susan H.
I spent $1000 in lamps. The shades were filthy. Serena and Lily returned them and sent them again. The shades are still filthy. This time, I give up. They can have them back and I'll go elsewhere. I ordered over $10,000 in furniture with White Glove Delivery. The delivery folks dropped it off on my son's front porch and said, "here you go" and left. Is this for real? What is happening? Never ever again.
By Jennifer D.
I am so pleased with my lamp. It is exactly what I wanted. I am also very pleased with the entire transaction. I HIGHLY recommend Serena & Lily!
By Jean Ann C.
Serena & Lily's products are exceptional in style, quality and comfort. Also, the customer service is unparalleled!
By Deborah D.