Great store!
I love, love, love this store. Great sales and they often give you free samples with purchase.
By Kaundya S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
3,800 reviews
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Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
3,800 approved reviews, newest moderated first
I love, love, love this store. Great sales and they often give you free samples with purchase.
By Kaundya S.
Love Sephora!!! Have been a customer for many, many years. This is where I buy the majority of my skin care/beauty/hair products. Love the Freebies, the Weekly Specials and the Beauty Insider rewards. I am a VIB Rogue and get treated as royalty with lots of additional perks and even % off purchases.
By Angie
I much prefer shopping on the Sephora website than in stores. They have a better selection, imo and you get free samples, gifts with promo code and items for points redemption that aren't in store. Items always come properly packaged and everything is perfect!
By Mandie
Good selection. Have had many good experiences with staff in their stores. Very helpful and friendly.
By Ferdinand K.
love the products and service!
By Susan L.
I ordered from Sephora's website for the first time about a month ago. They have an enormous selection--I found it hard to stop shopping! The items I did order came quickly, and arrived carefully packaged. Excellent service.
By Bev
Problem with site, payment can't go through, customer service not responding
By Emma
great prices, but slow delivery
By Anders Malthe L.