SephoraReviews of sephora.com

I have tried to unsubscribe for a few months now. I have never placed an order with Sephora and they will only deal with me if i can provide a PREVIOUS order number!! I have emailed them also but no joy. From all the bad reviews I won't even think of using them in the future or recommending them.

Received some product from this company today. Half broken, half don't look like on the photo.

Avoid this company- you have been warned. My order is missing, you can’t get hold of customer service at all. They have taken my money and I have nothing to show for it. It’s absolutely criminal and I will be reporting them to trading standards.

Horrible !!!!! They don’t have any customer service !!! No one answers and they don’t send your order .

Did you know that Sephora has a customer service policy that they can only help you once? After that, any problem you have with your order, it's on you. Sephora lost one of my packages (easily verifiable, given that my building has secure lockers with codes that send notifications to both the receiver and the delivery service), so they re-sent my order. Months later I ordered something else, and came completely broken due to poor packaging. I contacted customer service to see if they could send a replacement, showing them the pictures of the broken item the same day of delivery. They literally responded that "they couldn't help me because they had helped me before". Note the fact that replacing a package that was not delivered by the company they hire is a *favor* to me... unbelievable. After that, chaos. I placed a hold in my bank due to the fact they wouldn't replace or refund the item, Sephora LOST the dispute with my bank and they proceeded to place my account "under review" without telling me, so I couldn't place any online orders. I only found out about this six months later, when placing an order that never arrived (I received a confirmation email and everything). Sephora never told me anything about this, or how to solve it. I had to consistently talk to their customer service, where they told me multiple times they would escalate this and someone would contact me within 24hrs, but nothing happened. When I finally got a hold of them, they said I had to pay the dispute they lost or I wouldn’t be able to buy online anymore. Basically, they hold you hostage. Overall, terrible customer service experience, and it's just not worth it. Their customer representatives are incredibly rude and unhelpful (see screenshots), and I won't be shopping here again.

Terrible company, do not use them, they don’t send your order, impossible to contact and their customer service send automated emails, I’m furious and only hope this stops someone losing their money too. Don’t use them.

Es ist schon mehr als ein Monat her aber ich bekomme keine Rückmeldung wegen Retoure und auch keine Gutschrift. Ich weiss nicht mehr wie ich mein Geld wieder zurück bekomme. Meine retournierte Bestellung war fast 200 Euro. Habe versucht mehrmals E-mail zu schreiben…. Aber kein Erfolg. Ich weiss nicht mehr was ich tun soll. Update: ich habe schon die Rückerstattung von Sephora erhalten. Die Bearbeitungszeit war sehr lang und hatte mehrmals die Customer Service per E-Mail kontaktiert.

My package was being delivered through Canada post but I never received the package (Canada post fault) I Contacted Sephora in regards to this and they re shipped my package for me without any hesitation! I forgot who I spoke to on the phone but it was a male. He did a phenomenal job so happy with my customer service experience.