SephoraReviews of sephora.com

I returned a product they kept the product and my money RIP OFF COMPANY. So if anyone is thinking of placing an order this company is 0 stars

Danke für die super Beratung Nessa

£150 parcel lost. The parcel was supposed to be delivered yesterday, I was not home and they left the parcel outside of the building which is the main road. I’ve been trying to get in touch with them and all I speak with is a robot in whatsapp, cannot get through an agent. Very terrible experience, I’m a student I cannot afford to order these products again.

Commesse svogliate, poco collaborative, sono entrata con un campione datomi precedentemente da Sephora e non conoscevano il prodotto, non si sono preoccupate di fare una ricerca consigliandomi di guardare online. Premetto che nel negozio non c'erano molti clienti essendo un giovedì mattina.

I ordered a discounted ex Christmas advent makeup collection. Money went out, thankfully not a huge amount but coincidentally six payments to Skybet went out of same account a day or so later… I don’t gamble and managed to get the money back through the banks fraud dept. Im still waiting on my delivery and my parcel tracking number doesn’t exist. I really hate being ripped off like this. I won’t be buying from these again and totally wish I’d read Trustpilot prior to my purchase.

Honestly my only issue is that it takes 7-12 business days for them to refund you on canceled orders. Maybe that’s normal for most retailers and I’m just oblivious but it’s inconvenient and I hope they improve it in the future

Terrible website and service. Ordered an item and then cancelled. The cancellation was processing for so long that the item eventually arrived. I’m now trying to return it and every time I try to, it says my “cancellation request has been received”. So now I have an item I want and Sephora has my money. Steer clear!

I used my 2500 points I saved to buy a $100 gift card I sent my friend a $30 product and was scAnne’s out of the rest. They would not give me my $70 credit because I didn’t use it in one transaction! Immediately switching to ulta