Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
3,800 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
3,800 approved reviews, newest moderated first
In der BlackWeek 2 Artikel bestellt und am CyberMonday eine Stornierung erhalten. Anscheinend können Kunden bestellen ohne dass die Firma eine Ahnung von ihrem Lagerbestand hat. Sehr schlecht! War meine 1. und letzte Bestellung
By San D.
Schlechtester Webshop ever. Stürzt dauernd ab. Saß eine Stunde vor dem Rechner und habe es nicht geschafft, eine Bestellung aufzugeben. Unzählige Male meine Adresse neu eingegeben, die wird immer wieder gelöscht. Beim Auswählen der Packstations-Lieferung stürtzt der Shop auch jedes Mal ab. Man muss dann die Cookies löschen und wieder ganz von vorne anfangen. Irgendwann ging es dann zufällig mal, und dann war der Zahlen-Button blockiert. Somit ist die Bestellung gescheitert...
By Johannes H.
Oggi sono andata da Sephora Napoli (Galleria Umberto I) e per la prima volta sono rimasta molto soddisfatta . Mi ha aiutato una make up artist di nome Teresa, una ragazza bravissima, paziente e molto competente. Mi sono congratulata anche alla cassa per la sua bravura. Per la prima volta dopo molto tempo sono stata veramente aiutata poiché da Sephora tutte le volte ho avuto a che fare con personale sgarbato , svogliato e incompetente. Ci vorrebbero più persone come Teresa e non dovrebbero essere una rarità come accade da Sephora Napoli.
By Alessia B.
Super schnelle Lieferung. Schöne Verpackung und super tolle Düfte einfach wow. Preise auch angemessen. Zu empfehlen.
By Samantha S.
I was groomed in by the offer of getting a free goodie bag if u spend £150. I spent over the required amount and yet, I did not receive it. Customer service said they 'ran out'. Not acceptable. Feel Unique to come back please.
By Summer
My wife bought me a Dior Sauvage Elixir from Sephora online. The perfume is FAKE! Avoid Sephora! They might be cheap but they are fake!
By true R.
Over the last couple of years orders that I placed online ALWAYS arrived with perfume samples missing. They are present in the shipping confirmation email, in stock online, just not in the package. The second time it happened it was clearly not a coincidence. I have contacted Customer Service regarding this problem 3 times over the span of 2 years to no avail. Somehow not a single other online store has had this problem. They are not taking the issue of perfume samples' theft seriously, which leads me to believe that this is a money making scheme for someone.
By Irina S.
Bestellung wird nicht losgeschickt!
By Nicklas B.
