Spoke with representive and he was very…
Spoke with representive and he was very nice and answered all questions.
By Johnny
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
1,038 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When looking for an alternative to companies like Life Alert ® and Philips Lifeline ®, Senior Safety Medical Alert Systems is a great choice! While Life Alert ® can cost between $49 and $89 per month, Senior Safety provides the same service but for a fraction of the cost and with no long-term contract. Look beyond Life Alert ® and Phillips Lifeline ® for more affordable pricing.
Senior Safety Medical Alerts (seniorsafety.com) has 1,038 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,038 approved reviews, newest moderated first
Spoke with representive and he was very nice and answered all questions.
By Johnny
We had a problem setting up our equipment because of our phone line, upgraded to the cellular unit and it works perfectly. Customer support was great in getting us the equipment that we needed. Thanks!
By Melanie
Worked every time when mom needed It saved her Fast response and knowledge staff 5 star
By Rita
Ur worker I talk to said y'all didn't want me as a customer know way because I ask about the extra fee .
By Terry
Response from Senior Safety Medical Alerts· Nov 26, 2024
Hi Terry, The worker you spoke with came to our management team shortly after your conversation together, visibly shaken, because you were said to have been shouting and yelling at them from the moment they answered the phone. There were no extra fees added to your plan. You elected to pay for the service quarterly (every 3 months) so your bill was $19 per month, but billed every 3 months (total $57). We actually waived the shipping fee when you ordered. I believe if the conversation would have started with less hostility, you would have quickly realized nothing was out of the ordinary and would still have a reliable medical alert system in your home. We appreciate that you returned the equipment and we refunded your original payment. Take care, SS
I purchased this for my mother as she is 83 and lives by herself. It gives us both a piece of mind. Everyone we’ve spoken with have been wonderful.
By Shannon
Customer service was excellent
By Marilyn
Hubby is a fall risk. He fell during the night. Had it not been for the medical alert button around his neck, he would have laid on the floor for a long time. He pushed the alert button and immediately the alarm sounded. I was able to communicate effectively with the dispatcher who offered to make the call to my son for help for me. Very professional and quick to come to our rescue.
By Patti Van H.
Friendly service, helpful and clear information to make an informed choice on service options. Equipment arrived timely and phone agents were very helpful during the testing process.
By Lori M.