Reverse Mortgages, and Amber Hatcher and Katy Via, Were Flawless After AAG Failed Abysmally
We initially selected AAG (compared to Reverse Mortgages) on the advice of a trusted financial advisor on June 13, 2016, based primarily on AAG's size and dominance in the reverse mortgage marketplace. That turned out to be AAG's downfall as over the next 8 weeks they continually failed to "have the right hand know what the left was doing"; communicate with me in a timely fashion about what was happening or needed; and failed to alert me, until Aug 1, after we had already been conditionally approved, that "we cannot close this file in a trust in the state of Texas," without providing any amplifying explanation. I fired AAG by email on Aug 8, stating "Well, since nobody seems to care to return my calls or emails, I assume that means you don't care about my business. It also shows a distinct lack of interest in communicating with a client to get to a closed deal, certainly a different position from your email dtd 6/13/2016 in which you stated 'I will be with you every step of this process. I am always here if you need anything.' Or your following email in which you pleaded 'Please give me that opportunity to earn your business.' How do you feel you're representing AAG or earning my business now?" I then returned back to Reverse Mortgages, and Amber Hatcher who had previously matched AAG's offer; cautioned me about AAG's size & touted the benefits of working with the smaller, "leaner" Reverse Mortgages; and, thru continual email inquiries, had kept asking about "how were things going and if you need to change, let me know." And when I explained the whole difficulty, she immediately responded, explaining the trust issue completely; showed us how to transfer from AAG to Reverse Mortgages; and get us closed with 30 days. She has performed exactly, and as professionally, as she said she and her Reverse Mortgages team, including Katy Via would do: they communicated everything that was needed; detailed all steps (& then completed them); followed up completely so that we knew how, when and why things were happening; and managed our every expectation such that we were comfortably informed, completely "in-the-loop" at every step, and not surprised by anything. Our closing signing last evening, Sep 7, went off without a hitch and within her "30 days to close" schedule. Perfect teamwork, all the way through. Amber and Katy do everything they say they will, and are great representatives of Reverse Mortgages. We will recommend them, and Reverse Mortgages, to anyone at any time. Thank you. Cash and Georgia Calaway Trophy Club TX
By Cash C.