Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
363 reviews
SENA CasesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With over 20 years of heritage in leather craft and collaborations with major brands, we deliver premium everyday accessories for iPhone, iPad, Apple Watch, and MacBook that will change the way you experience function, form and fashion.Experience SENA CasesiPhone CasesiPad CasesApple Watch AccessoriesWalletsHeritage & CraftmanshipFor generations, the diverse influences of Istanbul have inspired our leather artisans to pioneer, enhance, and innovate every product we create. Our founders explored the world for years to find the highest quality materials for SENA Cases products.
SENA Cases (senacases.com) has 363 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
363 approved reviews, newest moderated first
The case is great! It met all my requirements and needs!!!
By Alvaro L.
Response from SENA Cases· Jun 2, 2021
Thank you for the feedback, Alvaro. We are happy to hear that you enjoy our case. If you have any questions about your purchase feel free to reach out to us. We will be happy to assist you. ~Sena Cases Customer Support
I recommend you to avoid this company, which will charge you with more than 40 € in unexpected and not accepted costs of delivery, weeks after the order (when you can no longer go back). Moreover, the quality of the products is very low (the iPhone doesn’t recognise Siri when inside the case, and it automatically press buttons, so the iPhone can stay on all night by mistake).
By Juan D.
Response from SENA Cases· May 17, 2021
I am sorry to hear that you had problems with delivery. "International shipping costs do not include any possible import taxes or customs fees associated with collection. The recipient is responsible for payment of any duties or taxes including any fees incurred." We would be happy to assist you with your iPhone case not fitting properly or pressing button unexpectedly. Please feel free to contact one of our customer service agents at 1-888-736-2872, Monday through Friday, 10AM EST to 7PM EST. ~Sena Cases Customer Support
I have been a customer of this company for ten years. I recently moved and got a new phone. So I ordered a new case. I made a mistake in my address - and called to have this corrected. I was told that there was nothing they could. To let the item return to their company and I would receive a credit and could re-order the item with the correct address. I waited for the credit, which never came, and called customer service again. This time I was told that they would not issue a credit, but would resend the item to me. At this point it has been over a month, so I had purchased another case to protect the investment in the new phone. I customer service agent was rude and explained she could "escalate" the issue, but there would be no guarantee of anything. Really, really bad experience. I will never use this company in the future.
By Beverly
Response from SENA Cases· May 13, 2021
I am sorry to hear you are having difficulties with getting a refund on your order. We are currently looking into your case. Once we have more information, we will contact you in regards to your order. ~Sena Cases Customer Support
I have tried several times to request a return. No reply. The website states all returns must be within 30 days of purchase. I do not want to return the item without authorization. It has been over 2 weeks with no reply.
By Steve A.
Response from SENA Cases· May 13, 2021
I am sorry to hear that you are having difficulties setting up a return. You can set up a return here: https://www.senacases.com/a/returns . You can also contact one of our customer service agents at 1-888-736-2872, Monday through Friday, 10AM EST to 7PM EST. ~Sena Cases Customer Support
Your staff was great and very helpful and professional, you have a great product Bob Reynolds
By Robert R.
I don’t know , I keep trying to just get a case for an iPad that seems like it’s been tested and used by the maker. Every iPad case I get ....any time you try to push any buttons on keyboard or screen on it the slightest pressure the thing falls backwards/ forwards doesn’t hold .years ago I got one from you with a magnetic hold was much stronger and much more valuable accessory but lately they’ve all been mediocre at best
By Lisa Bracken H.
Response from SENA Cases· May 11, 2021
I am sorry to hear that our case did not meet your expectations. We would be happy to suggest a different product that will better meet your needs. Please feel free to contact one of our customer service agents at 1-888-736-2872, Monday through Friday, 10AM EST to 7PM EST. ~Sena Cases Customer Support
Best and thinnest sleeve option for iPhones. My 12 pro max fit perfectly!
By Noel V.
Response from SENA Cases· May 6, 2021
Thank you for the feedback, Noel. We are happy to hear that you enjoy our UltraSlim For iPhone 12 Pro Max (Black). If you have any questions about your purchase feel free to reach out to us. We will be happy to assist you. ~Sena Cases Customer Support
I have had this case for 4 phones this is the first time I have been disappointed with the leather.
By Spencer D.
Response from SENA Cases· May 6, 2021
I am sorry to hear that our Lugano Wallet For iPhone 12 / iPhone 12 Pro (Toffee) did not meet your expectations, Spencer. We would be happy to look further into this for you. Please feel free to contact one of our customer service agents at 1-888-736-2872, Monday through Friday, 10AM EST to 7PM EST. ~Sena Cases Customer Support
