Great experience
This is the cleanest most friendly storage place I have ever encountered or used. If you need to resent a storage unit rent here!!!
By Kellie
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
609 reviews
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Self Storage 1 is your premiere self storage location, with clean, safe, secure and climate controlled facilities in Lincoln Park (Chicago), Wrigleyville (Chicago), Houston, San Francisco, and West Los Angeles.All of our self storage facilities offer a Free Move-In Truck with your storage unit rental. We also accept packages on your behalf and offer low-cost insurance. We have all you need for packing and storing your belongings, including boxes, pads, tape, locks and more.
Self Storage 1 (selfstorage1.com) has 609 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
609 approved reviews, newest moderated first
This is the cleanest most friendly storage place I have ever encountered or used. If you need to resent a storage unit rent here!!!
By Kellie
Efficient clean great service and so accommodating
By Glen
very frienly, professional and informative
By ARTURO
The storage units are secure and dry. However, the rates go up every 6 months until the prices after a few years are too expensive. I moved out.
By Karen
Response from Self Storage 1· Mar 7, 2017
Hi Karen, We are sorry to have lost your business. We have the most competitive rates around and we follow the industry standards regarding rates increased. Thank you for renting with us.
The experiences I've had here for the past few months have been on and off-meaning it depends on what employee your dealing with and what type of mood their in to help. Some made my day so smoothly and some were down right terrible and never seem to be employeed for long.
By Jaye
Response from Self Storage 1· Mar 7, 2017
Hi Jaye, Customer service is important to us and we are always looking for way to improve the customer experience. Thank you for your feedback. We appreciate your business!
They give you a decent rate in the beginning then jack it up every 4 months 25% these are the worst type of criminals. As they know it cost a lot to then move out and go elsewhere.
By Christopher
Response from Self Storage 1· Feb 2, 2017
Hi Christopher, We can understand your frustration and we wish that we could operate effectively long term by offering rock bottom introductory prices. Unfortunately, that isn’t the case. We follow the industry standard regarding rate increases and we pride ourselves in offering the most competitive rates around. We would like to extend a one-time discount to help offset the rate increase. Please contact [email protected] so we may further assist you. We appreciate your business!
Horrible service, even worse management, lies to customers, has archaic systems, overcharges every chance they get. Would never use them if they were the Only storage company.
By BOBBY
Response from Self Storage 1· Feb 2, 2017
Hi Bobby, We are sorry to have lost your business. Customer service is important to us and we are always looking for ways to improve the experience for our tenants. We hope that in the future you may consider giving us another chance.
Very clean, great staff and great location
By Fabiola