Your rates are over priced and your…
Your rates are over priced and your elevator is constantly out of operation with no compensation to your customers. If it wasn't so hard to move, I'd move in a second. A very dissatisfied customer.
By Becky
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
609 reviews
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Self Storage 1 is your premiere self storage location, with clean, safe, secure and climate controlled facilities in Lincoln Park (Chicago), Wrigleyville (Chicago), Houston, San Francisco, and West Los Angeles.All of our self storage facilities offer a Free Move-In Truck with your storage unit rental. We also accept packages on your behalf and offer low-cost insurance. We have all you need for packing and storing your belongings, including boxes, pads, tape, locks and more.
Self Storage 1 (selfstorage1.com) has 609 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
609 approved reviews, newest moderated first
Your rates are over priced and your elevator is constantly out of operation with no compensation to your customers. If it wasn't so hard to move, I'd move in a second. A very dissatisfied customer.
By Becky
during the time my stuff was stored at self storage one, in san francisco, i knew my belongings were in a secure facility. the manager and support personnel are professional and friendly all the time. any time i had to interact with the folks at self storage, i was always able to have a conversation and a good feeling at the end of that conversation. i will recommend and refer self storage one to any of my friends for their storage needs.
By norm M.
Response from Self Storage 1· Jul 25, 2019
Hi Norm Mattox, we are very pleased to hear about your excellent experience. We are always happy to see customers stop by into the office to say hi or assist to any questions. Thank you so much for leaving us such an awesome review and good luck on your move.
I have been a customer of Self Storage 1 for almost 10 years. The personal service that is given toward my needs has been exceptional. The current owner/manager, Paul, is kind, personable, understanding & funny. The entire staff is friendly, too. I haven’t had any issues with rodents or any other building problems. They have addressed my concerns promptly & professional.
By Lolita
Response from Self Storage 1· Jul 15, 2019
Hi Lolita, we want to thank you for being such a great, loyal customer. We work hard to maintain our clean facility for our tenants to enjoy as well as offering superior customer service
The staff is very kind and helpful. All your items are secure behind fencing/concrete walls/passcodes/locks. The storage unit is a located on the outskirts of the city and closes at 7pm (definitely something to consider). I only had time for a single trip to the unit a day after work. Other than that it was stress-free.
By JESSICA
Response from Self Storage 1· Jul 15, 2019
Jessica, thank you for your kind words. We are glad you find our facility easy to access and safe. If you formally recommend a person to us, you and your friend both get $25 off.
+ Great customer service + Complimentary truck to move in + Facilities are clean and in good order -Location is not central
By LUCA
Response from Self Storage 1· Jul 15, 2019
Thank you Luca! We really appreciate your feedback!
Great staffing and clean building
By J.R.
Response from Self Storage 1· Jul 15, 2019
Thank you so much J. R.! We really appreciate for your feedback and business.
this was an excellent storage experience. The desk people are professional and efficient and knowledgeable. The place is very clean excellent elevators.
By Karen Kerner G.
Response from Self Storage 1· Jul 25, 2019
Karen, we are pleased to hear that your experience has been great. Thank you very much for leaving us a fantastic review. We appreciate your business
I love this place! The customer service is outstanding, easy and efficient to rent even if you don't have a reservation, and they have all your storage supplies you may need!
By KRISTA
Response from Self Storage 1· Jun 6, 2019
We're glad we were able to help you get a storage unit to fit your needs, Krista! If you ever need assistance, please feel free to swing by the office any time.