Select SaunasReviews of selectsaunas.com

Great product with the best price around. Shipping was fast and everything arrived in perfect condition. It also arrived exactly as estimated during checkout. Only criticism would be that there was no communication between the order confirmation and the trucking company calling to schedule delivery several weeks later.

The lack of response is astounding. No live chat, returned emails, or phone calls. It’s quite unsettling when many customers are spending in excess of $10K on their purchase with no idea if and when they’ll actually receive it. Lead times online are completely misstated. 3 weeks passed on a non-custom order and it’s still “preparing to ship” and no one returns messages on any communication platform to provide an update. Get the impression they’re shutting down shop. Chris seems to respond to reviews doing damage control repeating poor excuses. Don’t purchase from here.

Great sauna!

Received a good deal with shipping included. Lead time was accurately estimated. Everything was delivered and assembled without issue. No complaints.

I ordered the Barcelona at the end of February. On their website it said shipping in Mid March. Its April and still no word on the sauna. Tried to email, call and live chat with no response. Finally had to file a dispute with the credit card company to get a response. Representative replied that they have trouble with their phone lines. But I tried every way possible to contact them. Saw this excuse used with another customer. If it is the case, why not just use a dedicated cell for business use? Finally got word the item was shipped on 4/5

Fantastic customer service, ability to make modifications to order with fair pricing, owners got involved in order to ensure satisfaction, and material was packaged well with great build quality. Highly recommend.

Communication is terrible. Lead time was off by a factor of 2, no communication on delays- I had to reach out every time just to know what was going on with my thousands of dollars purchase. You want a call back or your voicemail returned? It’s not happening. Changed an item on the order to an item that was offered free several weeks later. They wanted to charge me more! Price matching? How about you price match yourself? Customer service was green, so I can cut you some slack, but generally it was atrocious. No promised follow-ups, a lot of “I don’t know what to do let me get back to you.” Simple things. I had to request invoices. Thank goodness I did or I would likely not be getting the correct order. Order shipped without a heater, it was back ordered, no communication. Heater shipped with the wrong control unit.. I have a feeling I’ll be fighting with them to get the unit I paid for shipped to me in a reasonable time. The only reason this gets 2 stars is because the product is great. I just want to be able to use it the way I intended and not have to jump through hoops to get quality support and my order correct. Edit 3/14: Thanks for the response Chris, but no the issue has not been resolved. I do not have the wifi control unit that I ordered and you have not provided a solution.

Fast, professional and friendly.