SEKO LogisticsReviews of sekologistics.com

Esperienza gravemente negativa con Seko Logistics. Ho effettuato un ordine su un sito internazionale che si affida a loro per la gestione logistica. Il mio indirizzo era corretto e perfettamente collegato ai dati PayPal, quindi non c’era alcuna ambiguità nelle informazioni fornite. Nonostante questo, durante la gestione della spedizione, l’indirizzo è stato elaborato in modo errato. La provincia è stata trattata come se fosse la città di consegna, rendendo la spedizione di fatto impossibile da recapitare. Il corriere locale ha confermato chiaramente che: io non posso modificare i dati, non posso sbloccare la spedizione, non posso ritirare il pacco e solo il mittente o il gestore logistico possono intervenire. Quindi un errore avvenuto esclusivamente nella fase logistica ha bloccato completamente la consegna. Risultato? Pacco fermo, cliente senza merce e soldi già pagati. Nessuna soluzione concreta, solo rimbalzo di responsabilità. È preoccupante che un operatore logistico internazionale mostri una gestione così imprecisa dei dati di spedizione, perché un errore di questo tipo non è un dettaglio: impedisce materialmente la consegna. Servizio inaffidabile, gestione superficiale e totale mancanza di risoluzione efficace.

Revised review. Recently has 5 packages coming from Amazon in short period of time. Unusual for me. The two sent by SDHL, as always, arrived quickly, well ahead of date due for delivery> The three sent by SEKO did not arrive. Know Seko always slower and sometimes had packages incorrectly returned to Amazon, typically marked "prohibited" and then cleared customs, but Amazon return process underway anyhow. Reported to Amazon and they opended investigation. An email from their Corporate Customer Relations in part stated: " I've completed a detailed review of your recent international shipments and confirm that several of your order's successfully cleared Costa Rica customs, but were later returned after being incorrectly marked as prohibited by the carrier. We also confirmed that DHL's shipment to the same destination followed normal delivery procedures, which helped us identify this as a carrier-specific issue, not a customs or item restriction problem. Because this has occurred multiple times. We've escalated the matter to our shipping and carrier operations teams, so they can investigate the handling of these shipments with our delivery partner." I was able to provide a little additional info and my email address to Seko through Trustpilot once they responded to my initial review. The good news is that following all of the above, Seko did act rather quickly to locate and deliver packages to me over a couple of days. Knowing how logistics through customs work in Costa Rica and understanding that Seko, unlike DHL, had no network on the ground but operates through partners, it is easy to understand why from time to time and recently 3 times uniformly packages were marked incorrectly as "prohibitied." A partner can add to tracking and if see anything other than cleared customs is evident can mark pack "prohibited, undeliverable," etc. There's an easy fix. Customs here generally updates status electronically only prior to a package truly being marked as "prohibited." By law in Costa Rica, when actually "prohibiting package from entering Costa Rica a document is issued and provided to party authorized to receive package with a case number ("expediente," other identifying info). If the Seko system required that any designation of "prohibited" or similar require upload of a scanned customs prohibition document or even a photo of it from a phone, this would prevent the problem. Everything official and important in Costa Rica still always involves a paper document. Customs often have minor delays of under an hour to a few hours. Partners may not understand system or in some cases it is known will mark packages as "undeliverable" because they are getting through customs slowly and the receiving agent simply doesn't want to wait. System I mention should eliminate substantially all of this and if abused by uploading invalid documents would have an electronic paper trail. I am not yet ready to order again on Amazon anything I urgently need due to risk Seko might deliver rather DHL. Most recently I placed an order for items I will need urgently around end of January and because of recent experience these were not ordered on Amazon, but elsewhere and are being shipped through my Florida freight forwarder that will use DHL for delivery. I will try out Amazon for a less urgent order, but not anything high value or time sensitive until I see what was broken is fixed. All of this said, I am grateful that Seko took the non-delivery of three shipments quite seriously (with Amazon's review certainly not irrelevant) and I have muy itemns within timeframe I need them. Seko's response and the tenor of emails I have received leave me optimistic that neither I, nor the many in Costa Rica who order from Amazon with the partner delivery (and a bunch I know personally who have stopped doing this due to Seko non-delivery at times) will see a problem-free operation going forward, however Seko resolves it. My initial review was 1-star. But because Seko management has done what was ended to get packages to me ASAP have revised to 3-stars> No more revisions to this review> I hope to leave a 5-star review in future. "

2 packages from Australia to Belgium are lost. What a shame. Never heard of this company before and will never use it anymore.

My order was meant to arrive on July 21st,it is now July 28 and still no parcel! Their tracking had been at the same spot since July 17. Where the heck is my order?????!!!!! Absolutely ridiculous company.

SEKO Costa Rica had my order from Amazon for 16 days. They were told repeatedly that they had to telephone us when delivering - they never did yet they claimed they tried to deliver twice in the first 4 days. They didn't even claim to have attempted a deliver for the next 2 weeks .... and then they returned my order to Amazon. They are incompetent and unprofessional.

I still haven’t received my purchase. The maker turned it over to Seko to ship having previously said shipping is 3-5 days. It didn’t make this time window and was “expidited” and missed this date, too. The top person at the location got involved, marked it delayed and gave a new date. This date isn’t posted. I’m still hoping this expensive item shows up in one price.

Had no issues with the shipping process, package arrived only two days after predicted date. Came in perfect condition, very happy.

They value my items at more than what I have paid, which is why it takes a week to clear customs. I'm really disappointed with their service